intermittent internet drop out
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intermittent internet drop out
01-02-2018 10:13 PM
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Hi,
I recently(ish) came back to Plusnet after moving house and it has been great up to a couple of weeks ago when there appears to be intermittent dropouts on both my wife and I's laptops. It may also be happening on our phones but its much harder to catch it as it obviously switches back to 4G. The dropouts only appear to last a few seconds and we are only really in during the evenings so have only noticed it then.
Both laptops (one windows, one apple) are connected via WiFi to a router that has done us well for around a year and we haven't had issues at all in the first couple of months with Plusnet. Would it be possible to check if there is anything wrong with the line or give us any clues as to where to look for the issue. Let me know if there is any other information that would be helpful.
Not sure how you track it but as we couldn't seem to rejoin it to the old one my broadband username is now "lauraphen".
Thanks!
Re: intermittent internet drop out
01-02-2018 10:43 PM
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Forgot i can look at admin/support activity Just noticed this on my account...
Service Notice #350141245
Re: intermittent internet drop out
02-02-2018 12:51 PM
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Hi @drivenout
Thanks for getting in touch.
Having reviewed your account it looks as though the drops in connection are related to your wifi signal rather than a physical drop between yourself and the BT exchange.
I've posted a ticket to your account with some advice on how to get this resolved. You can view the ticket here
Thanks,
Dave
Re: intermittent internet drop out
02-02-2018 3:09 PM
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Sorry to jump onto this thread, but i seem to be having the same issue with intermittent drop outs lasting for around 20-30 seconds. All the devices stay connected wirelessly to the router, just no internet.
Re: intermittent internet drop out
06-02-2018 3:51 PM
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@Robander80 Sorry to hear you're having issues.
I've tested your line and I can see the connection is dropping but our tests aren't highlighting any particular cause.
I'd recommend raising a fault here so our Faults team can look into this for you.
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