intermittent connection faults
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intermittent connection faults
24-04-2009 2:16 PM
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I have a problem with intermittent connection faults it looks like my line is not stable.It started a week ago when suddenly my speed droped from 6000kbps to 480kbps.Problem is when my phone is connected I can hear a white noise but only when the router is on, so I thought that the router is faulty and I bought a new router netgear DG834 v.4 (previous was bt voyager 240)and also a new microfilter.I can still hear the white noise even with the new router and microfilter.I am using a master socket with wires only 2 and 5 connected(extension socket also only 2 and 5 wires on).I also tried a different phone but with the same result.My current speed is something around 130kbps .I raised a ticket with plusnet and after a few question I answered to them they turn interleaving on.Here are my actual stats from the router with microfilter without the phone.Could anyone help me please?
System Up Time 00:56:27
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 1873 2443 0 167 651 00:54:48
LAN 10M/100M 3339 2680 0 762 208 00:56:23
ADSL Link Downstream Upstream
Connection Speed 768 kbps 448 kbps
Line Attenuation 34 db 9 db
Noise Margin 16 db 15 db
With the phone connected
System Up Time 01:03:19
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 3 3 0 1 1 00:00:42
LAN 10M/100M 4359 3429 0 804 211 01:03:15
ADSL Link Downstream Upstream
Connection Speed 704 kbps 448 kbps
Line Attenuation 33 db 9 db
Noise Margin 15 db 13 db
with the phone connected and listening a quiet line test
System Up Time 01:08:29
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 42 42 0 28 16 00:05:52
LAN 10M/100M 4819 3806 0 792 209 01:08:25
ADSL Link Downstream Upstream
Connection Speed 3296 kbps 448 kbps
Line Attenuation 32 db 8.5 db
Noise Margin 15 db 20 db
Re: intermittent connection faults
24-04-2009 2:40 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: intermittent connection faults
24-04-2009 2:50 PM
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System Up Time 00:01:37
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 8 8 0 13 33 00:00:28
LAN 10M/100M 379 356 0 1575 552 00:01:33
ADSL Link Downstream Upstream
Connection Speed 416 kbps 448 kbps
Line Attenuation 36 db 9 db
Noise Margin 20 db 12 db
Re: intermittent connection faults
24-04-2009 3:47 PM
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From the information you have given so far, which seems to indicate that the speed improves when the phone is used, this below MIGHT be your problem, although I would wait and see what other opnions are forthcoming.
Quote * If so - Possibly a fault on the actual phone line perhaps due to worn cables or water on the line.
There may be times when a cable or joint is only slightly damaged/corroded and shows no immediate problem, however the damage is sufficient to increase resistance on the line.
When the phone line is in use, it generates a small electrical current which is needed to carry the voice signal. This current helps reduce resistance on the line and can be sufficient to "bridge the gap" just enough to carry the adsl signal.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: intermittent connection faults
24-04-2009 4:40 PM
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Re: intermittent connection faults
24-04-2009 5:27 PM
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Quote Phone is working just fine without any noise when the router is off.
That's going to make it more difficult getting it fixed. If the phone line is noisy then reporting it as a voice fault makes it quicker to get it fixed.
reporting as a broadband fault usually ends up with it being bounced between PN , BTw and Openreach!!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: intermittent connection faults
24-04-2009 5:56 PM
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Re: intermittent connection faults
24-04-2009 6:04 PM
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Re: intermittent connection faults
24-04-2009 7:19 PM
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Their original response of turning on interleaving was pointless in this instance.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: intermittent connection faults
25-04-2009 6:24 AM
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Re: intermittent connection faults
29-04-2009 4:28 PM
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Re: intermittent connection faults
29-04-2009 5:06 PM
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Re: intermittent connection faults
29-04-2009 5:24 PM
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Quote from: sinai update I am waiting for bt engineer to come and I found a very strange thing.When I connect router and the phone to the test socket and I phone a quiet line test I hear lots of crackling and my noise margin drop from 15db to 3db please see graph below.If I dont use a phone my line is in 3-4 db fluctuation.
Have you tried a different filter?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: intermittent connection faults
30-04-2009 7:36 AM
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Re: intermittent connection faults
01-05-2009 5:35 PM
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