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i keep getting disconnected

mac
Grafter
Posts: 108
Registered: 03-12-2007

i keep getting disconnected

hello
i have been getting disconnecting every day now for many weeks... sometimes 5 to 10 times a day if i switch of at the wall it will reconnect .
what i have noticed also is that when the phone rings it disconnects straight  away.
 
i have one phone in the house which is cordless and is away from the router have changed the filter 3 times but still the same problem,
on some occasions but not all i lose the bt line.
i have phoned bt who has monitored the line for 24 hrs and reports nothing wrong .
any help would be great .
as my next step is to try a new modem, which maybe throwing good money away
 
2 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: i keep getting disconnected

Hi mac,
Below is a log of your connection:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13444406966601.png" />
Your connection appears stable in the early hours of the morning. It's possible that something is interfering with your conenctions.
I would suggest connecting into your <a href="http://www.plus.net/support/broadband/master-socket-guide.shtml#whatsTest">test socket</a>. If you still have no joy then raising a fault at http://faults.plus.net will be the best direction to go in.
Chris
mac
Grafter
Posts: 108
Registered: 03-12-2007

Re: i keep getting disconnected

thanks for reply
i will try that
am going away for while so will raise a fault then