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how long to change from 20CN to 21CN

crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

how long to change from 20CN to 21CN

Hi as above just wondered how long it usually takes and if i need to do anything at my end?
Thanks
9 REPLIES
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: how long to change from 20CN to 21CN

Good Morning crobertbailey,
A switch to 21CN ADSL2+ usually takes about 5-7 working days. I'd be happy to place an order for this for you now if you'd like. Looking at the speed estimates, you may/may not get much of a speed increase in doing so.
You won't need to do anything on your side, other than have an ADSL2+ capable router. If it's one we've sent you, it will be! Smiley
Will keep an eye for your response.
Regards,
Matt
scoobydoo1
Grafter
Posts: 116
Registered: ‎23-03-2013

Re: how long to change from 20CN to 21CN

how do you find out if your on 20cn or 21cn? or are capable of getting either
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: how long to change from 20CN to 21CN

Thanks Matt, i thought that i had requested this at the begining of last week when i was having some speed issues, if it hasn't been put through could you do this for me
Thanks
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: how long to change from 20CN to 21CN

Scooby check your exchange in sam knows and it will tell you if its 21CN enabled also if you check in your router it will tell what you are currently connected to it by (Home > Broadband Connection > DSL Connection)
Robert
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: how long to change from 20CN to 21CN

Hey there crobertbailey,
Just checked for you - Originally the order we placed on the 19th was rejected to a validation failure. There was a service reference somewhere which wasn't up to date. I've sorted this for you now and the order has been placed for you Smiley
Regards,
Matt
scoobydoo1
Grafter
Posts: 116
Registered: ‎23-03-2013

Re: how long to change from 20CN to 21CN

it does say my exchange is enabled, but all it says under broadband,coneection etc is the following

Uptime:
0 days, 3:47:28



DSL Type:
ITU-T G.992.5



Bandwidth (Up/Down) [kbps/kbps]:
444 / 4.539



Data Transferred (Sent/Received) [MB/MB]:
80,79 / 462,70
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: how long to change from 20CN to 21CN

Thanks Matt, that must have been the ticket i received and idn't know what it was to do with
Scooby
DSL Type:
ITU-T G.992.5.
your on 21CN the .5 shows it
Where mine is on 20CN
ITU-T G.992.1 the 1 shows this
Robert
crobertbailey
Grafter
Posts: 157
Registered: ‎23-01-2013

Re: how long to change from 20CN to 21CN

Well just had an e-mail last night that says the exact same thing as 7 days agowhen i was told that the order would be put through, that there is a problem with your order and that you will need to look into it.
Any update on why its still failing at the second attempt ?
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: how long to change from 20CN to 21CN

Hey,
That was because when I placed the order, I hadn't realised somebody in another department had placed it just 10 Minutes before me.
The order *Should* still be processing. It would have just rejected mine as a duplicate.
Hope this helps,
Matt