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how do i become a plusnet phone&broadband customer please?

rogerjowett
Dabbler
Posts: 10
Registered: 25-06-2017

how do i become a plusnet phone&broadband customer please?

how do i become a plusnet phone&broadband customer please?

i have visited the website but cannot sign up to the £19 a month offer please help

[Removed]

help!

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

21 REPLIES
Superuser
Superuser
Posts: 1,716
Thanks: 281
Fixes: 3
Registered: 05-11-2008

Re: how do i become a plusnet phone&broadband customer please?

Firstly you need to remove all your private details , this is a public forum 

 

What problems are you facing when trying to sign up online ?

Mike
Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: how do i become a plusnet phone&broadband customer please?

Hi there,

 

I've asked one of the moderators to remove your details from this post.

 

Can I ask why you're unable to signup, are you receiving any error message?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
rogerjowett
Dabbler
Posts: 10
Registered: 25-06-2017

Re: how do i become a plusnet phone&broadband customer please?

i cant see the £19 a month offer can you explain why it disappears from the screen please?

 

Superuser
Superuser
Posts: 1,716
Thanks: 281
Fixes: 3
Registered: 05-11-2008

Re: how do i become a plusnet phone&broadband customer please?

The offer is on this page : https://www.plus.net/home-broadband/

Have you tried clearing your browser cache or using a different browser

 

 

Mike
rogerjowett
Dabbler
Posts: 10
Registered: 25-06-2017

Re: how do i become a plusnet phone&broadband customer please?

rogerjowett
Dabbler
Posts: 10
Registered: 25-06-2017

Re: how do i become a plusnet phone&broadband customer please?

that is the offer link i'm using but as soon as i type in my postcode and fone number the offer disappears and is replaced by fibre only deals that are just as expensive as the deal i currently have

RealAleMadrid
Seasoned Pro
Posts: 508
Thanks: 175
Fixes: 8
Registered: 07-07-2009

Re: how do i become a plusnet phone&broadband customer please?

You may not be in a PlusNet low cost area, depending on your exchange Market classification, the cheapest deals are only available in Market B areas. You can visit the Samknows site to check your exchange.

Plusnet Help Team
Plusnet Help Team
Posts: 4,029
Thanks: 736
Fixes: 165
Registered: 25-03-2015

Re: how do i become a plusnet phone&broadband customer please?

If the prices are going up when entering your address details it does sound like the response from @RealAleMadrid could be correct.

 

More information on high/low cost market areas can be found here: https://www.plus.net/help/broadband/broadband-prices-around-the-uk/

 

Apologies for any confusion this has caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
rogerjowett
Dabbler
Posts: 10
Registered: 25-06-2017

Re: how do i become a plusnet phone&broadband customer please?

i cant do it the offer runs out today and the girl on the fone wont sign me up for fone and broadband!

i have failed plus net!

Plusnet Help Team
Plusnet Help Team
Posts: 4,118
Thanks: 854
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Registered: 21-04-2017

Re: how do i become a plusnet phone&broadband customer please?

Hi there,

 

As far as I can see the offer of £18.99 is still there. Having checked this out, I'm a bit puzzled as to why you shouldn't be able to take up this offer. Leave this with me, and I'll investigate this a little further.

 

Anoush.

 

-Edit-

@rogerjowett

Having investigated further, mind if I give you a call back to discuss this?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rogerjowett
Dabbler
Posts: 10
Registered: 25-06-2017

Re: how do i become a plusnet phone&broadband customer please?

yes please call me any time you like im at home right now

[Removed]

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

rogerjowett
Dabbler
Posts: 10
Registered: 25-06-2017

Re: how do i become a plusnet phone&broadband customer please?

[Removed]

 

i'm on skype right now if you cant fone?

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

Plusnet Help Team
Plusnet Help Team
Posts: 4,118
Thanks: 854
Fixes: 210
Registered: 21-04-2017

Re: how do i become a plusnet phone&broadband customer please?

Sorry, I'm not in the office at the moment. I can call you back tomorrow afternoon?
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rogerjowett
Dabbler
Posts: 10
Registered: 25-06-2017

Re: how do i become a plusnet phone&broadband customer please?

yes tomorrow evening would be fine please do