how connect new Netgear router
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how connect new Netgear router
23-09-2015 1:21 AM
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Netgear N300
Is broadband password always same as main account?
Was using sky supplied router but connection frequently dropped and unable to use appletv for streaming to tv.
Re: how connect new Netgear router
23-09-2015 1:58 AM
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See https://portal.plus.net/my.html?s=0&action=refresh_browser for confirmation.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: how connect new Netgear router
23-09-2015 7:18 AM
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A warm welcome to the firums.
Alternatively, using the sky router, follow the guidance in the speed issues thread (see link below) and post here the requested information. Is the phone line quiet? Dial 17070 option 2.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: how connect new Netgear router
23-09-2015 2:30 PM
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will try sky test later today
Re: how connect new Netgear router
23-09-2015 3:17 PM
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I used the resend password form and entered it with no success
Is it definitely the same as plusnet member login pw?
Re: how connect new Netgear router
23-09-2015 3:36 PM
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It took a couple of times before it worked on my router when I set it up.
Re: how connect new Netgear router
23-09-2015 3:39 PM
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Re: how connect new Netgear router
23-09-2015 4:03 PM
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Then in adsl settings you complete LOGIN as username@plusdsl.net and password (your plusnet password - same as you would use to access the speed link at the bottom of this post.
Tell us what happens next - what lights are shown on your router - all wires connected?
Re: how connect new Netgear router
23-09-2015 4:32 PM
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green lights on router
I will confirm later this evening
Re: how connect new Netgear router
23-09-2015 4:34 PM
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/coat
To be is to do - Kant
do be do be do - Sinatra
Re: how connect new Netgear router
23-09-2015 10:16 PM
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ROUTER STATISTICS
System Up Time: 21:07:10
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 21703 21715 0 8144 46464 0:18:12
LAN Down 0 0 0 0 0 21:07:10
WLAN Up 2137169 2036259 0 0 10621 21:06:48
Broadband Link Downstream Upstream
Connection Speed 24256 kbps 1279 kbps
Line Attenuation 6.0 dB 5.1 dB
Noise Margin 3.0 dB 7.1 dB
Re: how connect new Netgear router
23-09-2015 10:31 PM
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Is that up time 21 hours ?? If that is correct you must have been connected on the Sky router when you were trying the Netgear one?
unless I am missing something
What model Sky router is that?
Re: how connect new Netgear router
23-09-2015 10:36 PM
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Was working on new netgear router to the wee small hours last night!
Sky sagemcom router
Only changing as experiencing intermittent Internet and unable to operate appletv
Plusnet advised change away from sky router
Re: how connect new Netgear router
25-09-2015 10:48 AM
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The initial post read like it was a response to something earlier. Has something gone on before the first post in this thread? The sky stats look excellent. Can you access in the internet with the sky router?
When you have the reported connectivity issues, are you connecting via wifi or via an Ethernet cable with wifi on that device explicitly disabled? This could be a wifi issue!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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- Re: how connect new Netgear router