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home move
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home move
02-09-2014 5:14 PM
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just got changed from the 9th to 19th. not happy.
Message 1 of 6
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5 REPLIES 5
Re: home move
02-09-2014 5:24 PM
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Hi redbull2k14,
Sorry to hear that this has been pushed back, have the support team given you any elaboration on why this has happened?
Sorry to hear that this has been pushed back, have the support team given you any elaboration on why this has happened?
Message 2 of 6
(463 Views)
Re: home move
02-09-2014 5:26 PM
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just a text message today, saying that it has been provisionally booked. so even though its been changed from the 9th to 19th it could still change. no reason why.
Message 3 of 6
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Re: home move
03-09-2014 9:00 AM
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Hi redbull2k14,
I'm sorry that no explanation for this was provided, it sounds like we have tried for the date you requested however the engineer availability in your area is stretched so it has been booked for the earliest date available to us.
I'm I right in thinking that the 9th was a date you requested but wasn't booked/confirmed?
I'm sorry that no explanation for this was provided, it sounds like we have tried for the date you requested however the engineer availability in your area is stretched so it has been booked for the earliest date available to us.
I'm I right in thinking that the 9th was a date you requested but wasn't booked/confirmed?
Message 4 of 6
(463 Views)
Re: home move
03-09-2014 11:00 AM
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Yes you are right. Just got to wait a week and half longer.
Message 5 of 6
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Re: home move
03-09-2014 11:12 AM
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Hi again redbull2k14,
Sorry about the delay you've seen from your initial desired install date, I can assure you that we will have placed the order for the next available date that was offered. Please let us know how you get on with the install and we apologise for the delay.
Sorry about the delay you've seen from your initial desired install date, I can assure you that we will have placed the order for the next available date that was offered. Please let us know how you get on with the install and we apologise for the delay.
Message 6 of 6
(463 Views)
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