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home move

redbull2k14
Grafter
Posts: 160
Thanks: 1
Registered: 29-01-2014

home move

just got changed from the 9th to 19th. not happy.
5 REPLIES
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: home move

Hi redbull2k14,
Sorry to hear that this has been pushed back, have the support team given you any elaboration on why this has happened?
redbull2k14
Grafter
Posts: 160
Thanks: 1
Registered: 29-01-2014

Re: home move

just a text message today, saying that it has been provisionally booked. so even though its been changed from the 9th to 19th it could still change. no reason why.
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: home move

Hi redbull2k14,
I'm sorry that no explanation for this was provided, it sounds like we have tried for the date you requested however the engineer availability in your area is stretched so it has been booked for the earliest date available to us.
I'm I right in thinking that the 9th was a date you requested but wasn't booked/confirmed?
redbull2k14
Grafter
Posts: 160
Thanks: 1
Registered: 29-01-2014

Re: home move

Yes you are right. Just got to wait a week and half longer.
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: home move

Hi again redbull2k14,
Sorry about the delay you've seen from your initial desired install date, I can assure you that we will have placed the order for the next available date that was offered. Please let us know how you get on with the install and we apologise for the delay.