Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
here we go again
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- here we go again
here we go again
07-03-2014 11:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all
Web pages not loading properly again timeouts on tracerts i thought this DNS issue was resolved???? Anyone else seeing this, And iam using opendns too since this hapeend.......Finnigan
Web pages not loading properly again timeouts on tracerts i thought this DNS issue was resolved???? Anyone else seeing this, And iam using opendns too since this hapeend.......Finnigan
Message 1 of 9
(1,277 Views)
8 REPLIES 8
Re: here we go again
07-03-2014 11:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Nothing here, everything loading fine
You are currently connected to gateway ptn-ag01.
You are currently connected to gateway ptn-ag01.
Message 2 of 9
(705 Views)
Re: here we go again
07-03-2014 11:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
DNS issues are NOT sorted even though the service status shows issue as resolved! I've had a ticket open for three days and have had no response from PlusNet. They are aware of the continuing problems - after holding on for an hour yesterday I spoke to a helpful representative who gave me alternative DNS settings to use while I wait for a response. That's fine for my PC which can access the internet and emails again, but I cannot use my smart TV, internet phone or mobile on WiFi as I don't know how to change DNS settings on these units.
Message 3 of 9
(705 Views)
Re: here we go again
07-03-2014 11:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not sure about your set up.
I set my router to use the alternate DNS therefore everything going through it that is not pre configured use s the DNS set in the router.
I set my router to use the alternate DNS therefore everything going through it that is not pre configured use s the DNS set in the router.
Message 4 of 9
(705 Views)
Re: here we go again
08-03-2014 2:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all
Getting very annoyed with this been dced for almost an hour same as last time anyone seeing this aswell, then all of a sudden back online what is going on with this service???Geez..Finnigan
Getting very annoyed with this been dced for almost an hour same as last time anyone seeing this aswell, then all of a sudden back online what is going on with this service???Geez..Finnigan
Message 5 of 9
(705 Views)
Re: here we go again
08-03-2014 4:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi again
more issues dsl linestate down now with P/net router anyway to fix this?....Finnigan
more issues dsl linestate down now with P/net router anyway to fix this?....Finnigan
Message 6 of 9
(705 Views)
Re: here we go again
12-03-2014 12:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all
Ive had a ticket in since 4th march still no reply on what is going on? ---> these are the problems----> webpages not loading properly,gaming ping issues spikes from 150ms to 350+ms in evening,buffing youtube even during the day before 3pm, from 3pm to 12midnight everything is slow either throttling or traffic management not working as it should you pick
then was told last week capacity issue at my exchange was told also last week authentication issues with my account COME ON SOME ONE ANY ONE FROM P/NET GIVE ME A REPLY ON THIS AS I DONT KNOW WHAT TO THINK IS WRONG....Finnigan
Ive had a ticket in since 4th march still no reply on what is going on? ---> these are the problems----> webpages not loading properly,gaming ping issues spikes from 150ms to 350+ms in evening,buffing youtube even during the day before 3pm, from 3pm to 12midnight everything is slow either throttling or traffic management not working as it should you pick
then was told last week capacity issue at my exchange was told also last week authentication issues with my account COME ON SOME ONE ANY ONE FROM P/NET GIVE ME A REPLY ON THIS AS I DONT KNOW WHAT TO THINK IS WRONG....Finnigan
Message 7 of 9
(705 Views)
Re: here we go again
12-03-2014 1:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Finnigan,
I'm sorry for the delayed response. I've taken a look at your connection:
<img src="http://community.plus.net/visualradius/generated/image13946294144085.png"/>
Your exchange is still Red which shows very heavy congestion which is the likely reason for the problems you're seeing. Your Fault Ticket is still with the Faults Team, they aim to get back to you within 48-72 hours of the ticket coming off hold, I can see you've recently added a comment to it; this will be picked up.
We're working with our suppliers to get this issue resolved for you. As far as I can see the capacity issues is still ongoing. Our Faults Team will be in touch.
I'm sorry for the delayed response. I've taken a look at your connection:
<img src="http://community.plus.net/visualradius/generated/image13946294144085.png"/>
Your exchange is still Red which shows very heavy congestion which is the likely reason for the problems you're seeing. Your Fault Ticket is still with the Faults Team, they aim to get back to you within 48-72 hours of the ticket coming off hold, I can see you've recently added a comment to it; this will be picked up.
We're working with our suppliers to get this issue resolved for you. As far as I can see the capacity issues is still ongoing. Our Faults Team will be in touch.
Message 8 of 9
(705 Views)
Re: here we go again
12-03-2014 1:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Chris
And thank you for your reply can always count on you Chris for any replys.....Finnigan
And thank you for your reply can always count on you Chris for any replys.....Finnigan
Message 9 of 9
(705 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page