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help with stats. very slow connection. 130 kbps.

cypeman
Newbie
Posts: 7
Registered: ‎07-12-2009

help with stats. very slow connection. 130 kbps.

been with plusnet just over a month, what a regretable experience. my speed is consistantly 130 kbps. i have trouble downloading a standard web page. if it has more than a couple of jpegs i am sunk, i have had quicker dial-up.
some of you on these forums complain about 1 or 2 megs. luxury!
i am getting nowhere with the techies. i am answering the same questions day in day out, getting conflicting advice. if the naff advice is mirrored in the management and CEO god help us all.
i was promised a free months usage for the grief, the money is still flowing out of my bank account, faster than the information flowing into my computer. no sign of a freebie. i would be happy paying for a decent service. Cry
12 REPLIES
cypeman
Newbie
Posts: 7
Registered: ‎07-12-2009

Re: My speed gone lower

been with plusnet just over a month, what a regretable experience. my speed is consistantly 130 kbps. i have trouble downloading a standard web page. if it has more than a couple of jpegs i am sunk, i have had quicker dial-up.
some of you on these forums complain about 1 or 2 megs. luxury!
i am getting nowhere with the techies. i am answering the same questions day in day out, getting conflicting advice. if the naff advice is mirrored in the management and CEO god help us all.
i was promised a free months usage for the grief, the money is still flowing out of my bank account, faster than the information flowing into my computer. no sign of a freebie. i would be happy paying for a decent service Cry
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: slow speed,slow to none response.

@cypeman
Copy/paste of duplicate responses to different topics (neither of which are topics started by yourself) is going to get you in to trouble with the moderators!
http://community.plus.net/forum/index.php/topic,81175.msg668603.html#msg668603
If you'd like some help I suggest you start your own topic in the broadband speed forum giving some basic information like the stats reported by your router.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: cypeman' speed problem

jim:post Posts split and merged into their own topic mod:end
cypeman
Newbie
Posts: 7
Registered: ‎07-12-2009

help with stats. very slow connection. 130 kbps.

can anyone help. i am getting 130 kbps all the time, consitant but low. techies are working on the problem but have just sent me a message that all is now sorted, checked and i am not sorted at all. my readings are now  ......
07/12/09 17:45:07
Speed Down 222.93 Kbps ( 0.2 Mbps )
Speed Up 371.23 Kbps ( 0.4 Mbps )
Server speedtest1.thinkbroadband.com
i have been promised 21cn, no change,
free months service, money still flowing out of my bank account quicker than info flowing into my computer.
my set-up is........thompson tg585 v7, new filters connected to a nte5a socket, no other extensions, bt freeway wireless phone system and router only connected to this socket.
3 meteres of bt cable connecting this master socket to the outside underground bt socket.
my router stats are below. i do not understand any of the stats, can anyone translate and point out any that are abnormal with any remedies. i have tried all or most combinations of filters, other routers, new wiring, but this has produced no change to the speed.
Uptime: 0 days, 7:36:48

DSL Type: G.992.3 annex A

Bandwidth (Up/Down) [kbps/kbps]: 443 / 2,595

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.5 / 0.0

Line Attenuation (Up/Down) [dB]: 30.5 / 51.5

SN Margin (Up/Down) [dB]: 19.0 / 12.0

Vendor ID (Local/Remote): TMMB / IFTN

Loss of Framing (Local/Remote): 42 / 0

Loss of Signal (Local/Remote): 5 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 25 / 0

FEC Errors (Up/Down): 4,294,967,179 / 0

CRC Errors (Up/Down): 4,294,967,179 / 289

HEC Errors (Up/Down): 0 / 165
Cry
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: help with stats. very slow connection. 130 kbps.

cypeman
Newbie
Posts: 7
Registered: ‎07-12-2009

Re: help with stats. very slow connection. 130 kbps.

the links shows the below stats.............
Telephone number:
01977705***
Phone exchange:
PONTEFRACT
Estimated line speed:
4.0 - Checked on 2009-11-02 15:21:58
Current line speed:
250
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: help with stats. very slow connection. 130 kbps.

When you've had a problem on the line BT set your IP Profile way, way down. After the problem is fixed they need you to be connected consistently at a higher speed before they raise the IP Profile - this can take up to three days.
Keep an eye on the router stats for any changes in the sync speed or for the Uptime to indicate that you've had a disconnection which would indicate you still have a problem.
You can check what your current IP Profile is by running the BT speed test. If your current line speed reported on the portal doesn't rise to match the IP Profile within 12 hours you need to contact support.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
cypeman
Newbie
Posts: 7
Registered: ‎07-12-2009

Re: help with stats. very slow connection. 130 kbps.

i will try and monitor all the above stats. patience being the key.
Coventry is a nice place.
Explain to me this conspiracy against me and tell me how I've lost my power? Where can I turn? Shocked
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: help with stats. very slow connection. 130 kbps.

Hi there,
You've got a profile of 2000 now, are things better?
cypeman
Newbie
Posts: 7
Registered: ‎07-12-2009

Re: help with stats. very slow connection. 130 kbps.

hello Mand,
improved from 130 to 229 kbps. i refuse to do anything to my set-up. hoping the improvements will continue if i let the system settle down, what do you think?
do you know what the problem was?
below are the stats, they are not getting worse,,,,,,,,,,,glass half full today. Smiley
Explain to me this conspiracy against me and tell me how I've lost my power? Where can I turn?
garry

My Broadband Speed - Broadband Speed TesterSpeed Test Graphs History Help. This speed test measures the current speed of your broadband internet connection.
Date Download Speed Upload Speed
30/11/2009 Today 23:00 61605 kbps (201kB/s)360 kbps (45kB/s)Share
01/12/2009 Today 17:10 2130 kbps (16.3kB/s)375 kbps (46.9kB/s)Share
Date Download Speed Upload Speed
03/12/2009 Today 11:45 130 kbps (16.3kB/s) 360 kbps (46.8kB/s)
Share
Date Download Speed Upload Speed 
04/12/2009 Today 09:13 233 kbps (29.1kB/s) 357 kbps (44.6kB/s) Share
Date Download Speed Upload Speed 
04/12/2009 Today 11:09 178 kbps (22.3kB/s) 346 kbps (43.3kB/s) Share
Date Download Speed Upload Speed 
04/12/2009 Today 12:48 130 kbps (16.3kB/s) 374 kbps (46.8kB/s) Share
Date Download Speed Upload Speed 
05/12/2009 Today 15:40 130 kbps (16.3kB/s) 374 kbps (46.8kB/s) Share
Date Download Speed Upload Speed 
06/12/2009 Today 16:50 130 kbps (16.3kB/s) 357 kbps (44.6kB/s) Share
Date Download Speed Upload Speed 
07/12/2009 Today 10:13 231 kbps (28.9kB/s) 357 kbps (44.6kB/s) Share
Date Download Speed Upload Speed 
07/12/2009 Today 14:43 228 kbps (28.5kB/s) 357 kbps (44.6kB/s) Share
Date Download Speed Upload Speed 
07/12/2009 Today 19:31 229 kbps (28.6kB/s) 378 kbps (47.3kB/s) Share
Date Download Speed Upload Speed 
08/12/2009 Today 09:35 228 kbps (28.5kB/s) 347 kbps (43.4kB/s) Share
Date Download Speed Upload Speed 
08/12/2009 Today 11:26 229 kbps (28.6kB/s) 365 kbps (45.6kB/s) Share
Date Download Speed Upload Speed 
08/12/2009 Today 15:52 228 kbps (28.5kB/s) 368 kbps (46kB/s) Share
Date Download Speed Upload Speed 
08/12/2009 Today 21:28 229 kbps (28.6kB/s) 324 kbps (40.5kB/s) Share
Date Download Speed Upload Speed 
08/12/2009 Today 22:55 229 kbps (28.6kB/s) 330 kbps (41.3kB/s) Share
cypeman
Newbie
Posts: 7
Registered: ‎07-12-2009

Re: help with stats. very slow connection. 130 kbps.

Wow,
look at these speeds, never been known before!
or have i spoke too soon? dare i dream?
Date                                    Download Speed      Upload Speed 
08/12/2009 Today 10:06 1829 kbps (229kB/s) 376 kbps (47kB/s)
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: help with stats. very slow connection. 130 kbps.

It looks like your profile increased on the 7th and then upped on our side shortly after, that's why you're now seeing the higher speeds coming through. Hopefully you'll stay stable and continue getting good speeds.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff