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help with poor speed
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- Re: help with poor speed
help with poor speed
16-09-2009 2:58 PM
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running btspeedchecker my download is only 800k against a possible 7M for my area. My profile is set to 1M. My router stats are:
System Up Time 01:25:13
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 13247 17128 0 709 3305 01:24:44
LAN 10M/100M 3611 357 0 80 10 01:25:12
WLAN 11M/54M 23788 16692 0 3445 780 01:25:09
ADSL Link Downstream Upstream
Connection Speed 7616 kbps 448 kbps
Line Attenuation 18.0 db 11.0 db
Can someone tell me is the problem with my line, router or plusnet for my slow speeds. Previously with Orange I had over 2Mps.
If it is my profile how do i go about getting increased.
Noise Margin 13.5 db 22.0 db
thank you
System Up Time 01:25:13
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 13247 17128 0 709 3305 01:24:44
LAN 10M/100M 3611 357 0 80 10 01:25:12
WLAN 11M/54M 23788 16692 0 3445 780 01:25:09
ADSL Link Downstream Upstream
Connection Speed 7616 kbps 448 kbps
Line Attenuation 18.0 db 11.0 db
Can someone tell me is the problem with my line, router or plusnet for my slow speeds. Previously with Orange I had over 2Mps.
If it is my profile how do i go about getting increased.
Noise Margin 13.5 db 22.0 db
thank you
Message 1 of 4
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3 REPLIES 3
Re: help with poor speed
16-09-2009 3:16 PM
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Hey there,
Can you try going to http://www.speedtester.bt.com for me and tell me what the profiled speed shows up as?
I'd suspect it's just a profile mismatch at our end, but unfortunately the reporting we get from BT isn't showing anything for your line.
Can you try going to http://www.speedtester.bt.com for me and tell me what the profiled speed shows up as?
I'd suspect it's just a profile mismatch at our end, but unfortunately the reporting we get from BT isn't showing anything for your line.
Message 2 of 4
(427 Views)
Re: help with poor speed
16-09-2009 10:09 PM
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Dear James,
Here is the result from speedchecker:
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
717 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 717 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
I hope you can fix my slow broadband.
Thank you
Here is the result from speedchecker:
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
717 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 717 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
I hope you can fix my slow broadband.
Thank you
Message 3 of 4
(427 Views)
Re: help with poor speed
17-09-2009 11:23 AM
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Great, thanks
I've matched the profiling at our end to be the same as BT (6500Kbps).
If you reboot your router, it should be quite a bit faster.
I've matched the profiling at our end to be the same as BT (6500Kbps).
If you reboot your router, it should be quite a bit faster.
Message 4 of 4
(427 Views)
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