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help me find my master socket...

Townman
Superuser
Superuser
Posts: 22,922
Thanks: 9,538
Fixes: 158
Registered: ‎22-08-2007

Re: help me find my master socket...

Paul,
As I have said before, I feel for your frustration, but there is something here more than the modem (or possibly not at all) which is wrong.  After your master socket was properly installed after your ticket of 11th May you reported...
Quote from: coople
I would like to close this thread, I'm the proud owner of a new style master socket and c 12Mb down / 1Mb up.

Your existing modem was clocking 12Mbps, now after BTOR fiddling around, you've reported...
Quote from: coople
BT came at 10am and found problems with both the router and at the cabinet. Cabinet problem fixed but router showing errors.
BT tested at 16Mb down and 2Mb up using BT test device. I was seeing consistent 6Mb down and 0.5Mb up.

Two points strike me here (1) BTOR reported a US synch of 2Mbps - ADSL 2+ maximum US synch speed is only 1.3Mbps, unless Annex M has been purchased, however that is not available on residential services - (2) It is strange that the same modem which delivered 12Mbps before BTOR fiddled in the cabinet is now reporting 6Mbps.
I conclude that the information provided by BTOR may be flawed and the line fix is not complete (as you've suggested whilst I was typing this).  Unfortunately each time you need to summon BTOR resources, they consider it to be a new fault and there is a 72 hour fix window.
We've not seen your router stats, so without sight of the line's attenuation I cannot take a view of what your line should / could do, nor what trade off is being made between SNRM and synch speed.
If you get the same service I've had from PN in the past, then your new modem/router should arrive in the morning - mine was despatched after 2pm on a Friday afternoon and arrived Saturday morning.  I'm doubting it will make any difference, but let's wait and see and then take a look at the stats.
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

coople
Grafter
Posts: 43
Registered: ‎15-04-2014

Re: help me find my master socket...

Thanks Ken.
I noticed the broadband light on my router again just now, apparently it has been up for just under 2 hours. I would be extremely surprised if this c 24 hour outage is due to the router.
I have been telling the folks on the phone today that the router is likely a red herring and that we should not be pinning our hopes on the spare. I've been banging on about getting it next day courier because (a) I asked for one 2 weeks ago and (b) plusnet seem to be waiting to find out if it will fix the fault. All very convenient for plusnet, but the least convenient approach for me. After 6 weeks I would expect better treatment.
By the way I'm delighted I have my broadband back!
Looking for router stats now.
coople
Grafter
Posts: 43
Registered: ‎15-04-2014

Re: help me find my master socket...

Link Information
Uptime: 0 days, 1:58:56
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,167 / 16,647
Data Transferred (Sent/Received) [MB/MB]: 6.68 / 119.38
Output Power (Up/Down) [dBm]: 12.0 / 0.0
Line Attenuation (Up/Down) [dB]: 12.3 / 26.0
SN Margin (Up/Down) [dB]: 6.3 / 6.3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 9 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 49 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 42
HEC Errors (Up/Down): 0 / 157
Townman
Superuser
Superuser
Posts: 22,922
Thanks: 9,538
Fixes: 158
Registered: ‎22-08-2007

Re: help me find my master socket...

Well Paul,
What can one say?  The BTOR claimed duff router is doing rather well.
A line with an attenuation of 26dB might deliver 17.6Mbps
You've got 16.6 DS with a stunning 1.1 US
The error counts need watching.  Downloading and installing RouterStats would be useful.

Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

coople
Grafter
Posts: 43
Registered: ‎15-04-2014

Re: help me find my master socket...

I'm getting c 13 down and 1 up - certainly better than nothing, and much better than I was getting before BT came and "fixed" the problem in the cabinet.
I will refrain from throwing any hats in the air for at least 48 hours, but I will say again, I'm delighted I got my broadband back, even if only temporarily.
Townman
Superuser
Superuser
Posts: 22,922
Thanks: 9,538
Fixes: 158
Registered: ‎22-08-2007

Re: help me find my master socket...

Paul,
I take it that those speeds are DATA SPEED tests?  For a synch speed of 16.6 your profile (max data speed) will be 14.6 (synch x 88.2%).
Keep an eye on the router stats - noise margin and error counts.  Wish I'd got your synch speeds!  Wink

Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

coople
Grafter
Posts: 43
Registered: ‎15-04-2014

Re: help me find my master socket...

Quote from: Townman
I take it that those speeds are DATA SPEED tests? 

correct
Quote from: Townman
Keep an eye on the router stats - noise margin and error counts. 

Router stats has been running since 6.15pm - so 4 hours now. 
Upstream
Noise Margin:  6.5    dB
Bandwidth:    1167  kbps
Attenuation:  12.3  dB
Power:        12.0  dBm
Errors:
  FEC:  0
  CRC:  0
  HEC:  N/A

Downstream
Noise Margin:  6.1    dB
Bandwidth:    16647  kbps
Attenuation:  26.0  dB
Power:        0.0    dBm
Errors:
  FEC:  0
  CRC:  868
  HEC:  1180
Failures since last reset:
  LOF:  1
  LOS:  9
  LPR:  0
  ES :  271

Whatever the next pane is for
xdsl info expand=enabled
Physical Layer Statistics:       
  Modem state:                  up
  Up time (Days hh:mm:ss):      0 days, 6:35:48
  xDSL Standard:                ITU-T G.992.5
  xDSL Annex:                  Annex A
  Channel Mode:                      Interleaved
  Number of reset:              1
  Chipset Vendor info (G.994.1):  Local Remote
    Country code:                  B500  B500
    ID:                            BDCM  IFTN
    Specific:                      0000  71C8
  System Vendor info (showtime): Local Remote
    Country code:                0F00  0000
    ID:                          TMMB  ----
    Specific:                    3C61  0000
  Bearers generic info          DS        US     
    Payload rate [Kbps]: 16647    1167 
    Attenuation [dB]:    26.0          12.3         
    Margins [dB]:        6.1            6.4           
    Output power [dBm]:  0.0            12.0         
    Number of bearers:          1
    Bearer 0                    DS        US     
      INP [DMT symbols]:    0.00          0.00         
      Delay [ms]:          0.12          0.24         
      Depth []:          1              0.00
      R:                  0        0     
G.997.1 Statistics (Current):       
  Failures:
    Line failures              Near end
      Loss of signal (LOS):  1     
      Loss of frame (LOF):    9     
      Loss of power (LPR):  0     
  Performance monitoring:
    Line PM:          Near end
      Error second (ES):    272   
    Channel PM:        Near end Far end
      Bearer 0:
        Code Violation (CV):    880      0     
        FEC:                    0        0     
    ATM data path PM:            Near end Far end
      Bearer 0:
        HEC violation count (HEC):      1181    N/A
G.997.1 Statistics (last 15 minutes):       
  Failures:
    Line failures              Near end
      Loss of signal (LOS):  0     
      Loss of frame (LOF):    0     
      Loss of power (LPR):  0     
  Performance monitoring:
    Line PM:          Near end
      Error second (ES):    3     
    Channel PM:        Near end Far end
      Bearer 0:
        Code Violation (CV):    880      0     
        FEC:                    0        0     
    ATM data path PM:            Near end Far end
      Bearer 0:
        HEC violation count (HEC):      1181    N/A
G.997.1 Statistics (last 24 hours):       
  Failures:
    Line failures              Near end
      Loss of signal (LOS):  1     
      Loss of frame (LOF):    9     
      Loss of power (LPR):  0     
  Performance monitoring:
    Line PM:          Near end
      Error second (ES):    272   
    Channel PM:        Near end Far end
      Bearer 0:
        Code Violation (CV):    880      0     
        FEC:                    0        0     
    ATM data path PM:            Near end Far end
      Bearer 0:
        HEC violation count (HEC):      1181    N/A
{admin}=


Grateful for any feedback on the above .....
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: help me find my master socket...

I think that your line stats look fine. The CRC errors were high at one point, but they don't look to be high enough to cause your connection to drop out.
Your connection graph:
<img src="http://community.plus.net/visualradius/generated/image14014431906706.png"/>
Only time will tel if the connection remains as it is, but I can't see any reason why that would change assuming everything remains the way it is now.
coople
Grafter
Posts: 43
Registered: ‎15-04-2014

Re: help me find my master socket...

My forehead is gradually unwrinkling.
To what do we attribute the improvement?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: help me find my master socket...

The line is no longer dropping out?
coople
Grafter
Posts: 43
Registered: ‎15-04-2014

Re: help me find my master socket...

No, not yet at least. It's up for 20 hours which is promising.
Question is: why?
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: help me find my master socket...

Without knowing for sure, I would imagine it's in correlation to the work that the engineer carried out at the cabinet. Although you can still see errors, the errors aren't high enough to have an impact on the service.
coople
Grafter
Posts: 43
Registered: ‎15-04-2014

Re: help me find my master socket...

I do not agree, sorry.
The cabinet work was finished by 11am, my outage didn't start until 5pm.
I cannot see any possible correlation.
Personally, I think BT finally did my lift & shift. Isn't it possible to ask BT if anything was done at the exchange?
Point is, if we have no idea what caused the outage or what resolved it, we have no idea if the problem might come back again at any time.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: help me find my master socket...

Although the work at the cabinet was done earlier, I wouldn't necessarily rule out that they aren't connected, from my experience.
Either way, I'll allow the Faults Team to pick this up and do some more digging for you to see what we can find.
Townman
Superuser
Superuser
Posts: 22,922
Thanks: 9,538
Fixes: 158
Registered: ‎22-08-2007

Re: help me find my master socket...

Paul,
A more relevant question is when did the phone start working again?  My money is that an engineer was in the cabinet fixing some other problem an noticed a broken wire on your line and fixed it whilst they were there.
I cannot see a more rational explanation for a complete loss of service (phone and BB) after a maintenance visit and then for everything to suddenly start working to a higher standard than it was before.
Is there any noise on the line - dial 17070 option 2.
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.