help! BT engineer booked to do wrong thing?
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help! BT engineer booked to do wrong thing?
28-01-2011 2:54 PM
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plus.net told me "it is likely that there is a fault with the line splitter card at the exchange" but subsequently I seem to have an engineer booked to "Please check best Eside and Dside pairs; replace NTE; fit SSFP/RF3; carry out lift & shift if required".
I'm guessing the engineer isn't going to be ready to deal with a line card issue if that's not what he's been booked for? I've updated the ticket, but I suspect that won't get looked at before the engineer arrives on Tuesday morning, any chance someone at plus could give it a nudge please?
(ticket number 37408778)
Thanks
Joseph
Re: help! BT engineer booked to do wrong thing?
28-01-2011 3:25 PM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: help! BT engineer booked to do wrong thing?
28-01-2011 10:58 PM
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Phil is correct, if there is a line card issue the lift and shift would remedy that. The instructions for the engineer are the usual ones for that particular fault.
Jojo
Re: help! BT engineer booked to do wrong thing?
29-01-2011 8:14 AM
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Re: help! BT engineer booked to do wrong thing?
03-02-2011 5:16 PM
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So I now have a third BT ccSFI engineer appointment booked (and another day off work) to hopefully change line splitter card...
Re: help! BT engineer booked to do wrong thing?
04-02-2011 11:49 AM
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I'm speechless about that! I only hope that the next visit is the last.
Jojo
Re: help! BT engineer booked to do wrong thing?
04-02-2011 12:58 PM
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Re: help! BT engineer booked to do wrong thing?
04-02-2011 1:37 PM
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Having formerly been drinking buddies with a group of BT engineers from Yorkshire who had shifted to London for various reasons, what they basically told me was that London engineers tended to be trained for one job and job only, and literally had no clue about anything else, whereas outside of London an engineer was expected to be able to work on whatever the ticket in front of him required.
Re: help! BT engineer booked to do wrong thing?
07-02-2011 1:13 PM
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Re: help! BT engineer booked to do wrong thing?
07-02-2011 1:42 PM
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Just give it a while, they can be running late.
Jojo
Re: help! BT engineer booked to do wrong thing?
07-02-2011 3:02 PM
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Re: help! BT engineer booked to do wrong thing?
07-02-2011 7:07 PM
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Re: help! BT engineer booked to do wrong thing?
07-02-2011 10:05 PM
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can't believe no-one turned up. I'll get one of the faults guys on it in the morning for you.
Jojo
Re: help! BT engineer booked to do wrong thing?
07-02-2011 10:17 PM
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Re: help! BT engineer booked to do wrong thing?
08-02-2011 12:56 PM
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I've one of the faults guys looking into this for you. They should call you shortly.
Jojo
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