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having problems connecting for the past 2 days

mac
Grafter
Posts: 108
Registered: 03-12-2007

having problems connecting for the past 2 days

having problems lately cant connect not sure if its the router or the line.
Line Attenuation 48.0 db
Noise Margin 6.3 db
not use to this as i have had great service for years from plusnet
any help would be great, thanks
13 REPLIES
Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 61
Registered: 15-06-2007

Re: having problems connecting for the past 2 days

Are those results from history or current.
If current what are the rest of the stats - speeds, attenuation and noise margin up and down.
What does the router say for the connection status, which lights aren't green
If the results aren't current try the following
First thing is to plug the router into the test socket using a different filter with nothing else connected.
Which lights don't go green
mac
Grafter
Posts: 108
Registered: 03-12-2007

Re: having problems connecting for the past 2 days

these are current
ADSL Link Downstream       Upstream
Connection Speed 4935 kbps  971 kbps
Line Attenuation 48.0 db               28.3 db
Noise Margin 6.1 db                 6.0 db
i will try a new filter
Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 61
Registered: 15-06-2007

Re: having problems connecting for the past 2 days

Don't as that isn't the problem
You are connected fine
Can you answer the other questions
What does the router say the status of the connection is and are all the lights on the router green
mac
Grafter
Posts: 108
Registered: 03-12-2007

Re: having problems connecting for the past 2 days

all the lights are green
router status  says connected
things are looking fine now but then i lose all connection even when the lights are all green not just this pc but laptop and ipad
Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 61
Registered: 15-06-2007

Re: having problems connecting for the past 2 days

Are all of them connected via wireless or are some wired.
If they are all wireless it may be either the router wireless output is playing up or somebody next door has a very powerful wireless output router which is crippling your wireless connection
Can you try WIFI Stumbler and see if anything is showing up http://www.meraki.com/products/wireless/wifi-stumbler
mac
Grafter
Posts: 108
Registered: 03-12-2007

Re: having problems connecting for the past 2 days

pc hard wired the rest wifi
Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 61
Registered: 15-06-2007

Re: having problems connecting for the past 2 days

It sounds like a duff router but can you advise the model and somebody, who knows more about it than me, may be able to help as I have never heard of all the units losing the internet connection when all the lights on the router stay green
One thing to check
When you lose the internet connection can you still get to the router home page via the browser
mac
Grafter
Posts: 108
Registered: 03-12-2007

Re: having problems connecting for the past 2 days

yes i can get the home page
i got a netgear router never let me down but i am beginning to think its the problem
at the moment its all good
mac
Grafter
Posts: 108
Registered: 03-12-2007

Re: having problems connecting for the past 2 days

netgear dg834n
Community Veteran
Posts: 26,543
Thanks: 788
Fixes: 9
Registered: 10-04-2007

Re: having problems connecting for the past 2 days

When the connection is 'lost' try running
ping ntp.plus.net
If that fails try
ping 212.159.6.9
If you post the full output from those it may tell us more.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mac
Grafter
Posts: 108
Registered: 03-12-2007

Re: having problems connecting for the past 2 days

thanks
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: having problems connecting for the past 2 days

I can see the disconnections logged on our side:
Link to this file:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13413202412601.png" />
Do let us know when you've tried another router and I'll check our connection logs again for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
mac
Grafter
Posts: 108
Registered: 03-12-2007

Re: having problems connecting for the past 2 days

found the problem its mcafee
should of said i get the following messages
"McAfee Service Host has encountered a problem and needs to close.  We are sorry for the inconvenience."

Data error report:
szAppName : McSvHost.exe    szAppVer : 2.0.230.0    szModName : unknown   
szModVer : 0.0.0.0    offset : 04480f40   
after research it seems its  net guard ,site adviser a lot of people are being disconnected  when this pops up
i have disabled it and the problems gone there seems to be a fix from mcafee but yet to find it