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green light Still beeping

puttha914
Newbie
Posts: 5
Registered: ‎17-07-2013

green light Still beeping

hi
i'm waiting for the activation which said on the latest email that
"Your service is due to go live on 16/07/2013. Your order could complete any time on this date, up to midnight."
but right now the green light on the broadband section still beeping.
i loging in to the router it said
"Your DSL connection is down. Verify that your Technicolor Gateway is correctly connected to your phone line. If the problem persists, check your documentation"
so could you kindly check if the broadband is activated already or not
Thank you
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: green light Still beeping

Hi there,
Sorry for any confusion but your broadband order is due to complete by the 19th, not the 16th.
If you were to log into http://contactus.plus.net you'd also see service note SN166042384 sent prior to the one you've quoted as saying "Your service is due to go live on 16/07/2013" so I'm not sure why you were sent a separate notification with an earlier date.
To clarify the order is due to complete by the 19th, however it's likely that it may complete tomorrow on the 18th.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
puttha914
Newbie
Posts: 5
Registered: ‎17-07-2013

Re: green light Still beeping

hi,
yeah, at first place i'm confuse too
because the sms text sent to me that it will go live at 16th then 18th then 19th then 16th again
also in the email said 22th 19th and 16th respectively.
anyway, guess i need to wait for it a little longer
but very thanks to you adam.  Smiley
puttha914
Newbie
Posts: 5
Registered: ‎17-07-2013

Broadband light turn solid green but internet light turn red!

Hi
Just continue from my previous post.
Now my led light no broadband is turn solid green
But the internet light is turn solid red.
So I follow some intruction and going thought the stage that I have to
Insert my username and password.
When do it, it will loading and end up with the message
Authentication failed  all the time
I'm pretty sure that I put the right user and password name
What should I do next?
Please advise
Moderator
Moderator
Posts: 19,289
Thanks: 2,166
Fixes: 350
Registered: ‎11-01-2008

Re: green light Still beeping

mod:note
merged topics to keep all relevant information in one thread.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

puttha914
Newbie
Posts: 5
Registered: ‎17-07-2013

Re: green light Still beeping

Thank you, I'm afraid the helping staff will miss this because my thread was in page2 now
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: green light Still beeping

@puttha914
I think I've fixed this for you now.
puttha914
Newbie
Posts: 5
Registered: ‎17-07-2013

Re: green light Still beeping

Hi
It's all connected now
Thank you very much