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green light Still beeping
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- Re: green light Still beeping
green light Still beeping
17-07-2013 12:17 AM
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hi
i'm waiting for the activation which said on the latest email that
"Your service is due to go live on 16/07/2013. Your order could complete any time on this date, up to midnight."
but right now the green light on the broadband section still beeping.
i loging in to the router it said
"Your DSL connection is down. Verify that your Technicolor Gateway is correctly connected to your phone line. If the problem persists, check your documentation"
so could you kindly check if the broadband is activated already or not
Thank you
i'm waiting for the activation which said on the latest email that
"Your service is due to go live on 16/07/2013. Your order could complete any time on this date, up to midnight."
but right now the green light on the broadband section still beeping.
i loging in to the router it said
"Your DSL connection is down. Verify that your Technicolor Gateway is correctly connected to your phone line. If the problem persists, check your documentation"
so could you kindly check if the broadband is activated already or not
Thank you
Message 1 of 8
(1,233 Views)
7 REPLIES 7
Re: green light Still beeping
17-07-2013 9:36 AM
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Hi there,
Sorry for any confusion but your broadband order is due to complete by the 19th, not the 16th.
If you were to log into http://contactus.plus.net you'd also see service note SN166042384 sent prior to the one you've quoted as saying "Your service is due to go live on 16/07/2013" so I'm not sure why you were sent a separate notification with an earlier date.
To clarify the order is due to complete by the 19th, however it's likely that it may complete tomorrow on the 18th.
Sorry for any confusion but your broadband order is due to complete by the 19th, not the 16th.
If you were to log into http://contactus.plus.net you'd also see service note SN166042384 sent prior to the one you've quoted as saying "Your service is due to go live on 16/07/2013" so I'm not sure why you were sent a separate notification with an earlier date.
To clarify the order is due to complete by the 19th, however it's likely that it may complete tomorrow on the 18th.
Message 2 of 8
(626 Views)
Re: green light Still beeping
17-07-2013 10:57 AM
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hi,
yeah, at first place i'm confuse too
because the sms text sent to me that it will go live at 16th then 18th then 19th then 16th again
also in the email said 22th 19th and 16th respectively.
anyway, guess i need to wait for it a little longer
but very thanks to you adam.
yeah, at first place i'm confuse too
because the sms text sent to me that it will go live at 16th then 18th then 19th then 16th again
also in the email said 22th 19th and 16th respectively.
anyway, guess i need to wait for it a little longer
but very thanks to you adam.
Message 3 of 8
(626 Views)
Broadband light turn solid green but internet light turn red!
18-07-2013 1:15 PM
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Hi
Just continue from my previous post.
Now my led light no broadband is turn solid green
But the internet light is turn solid red.
So I follow some intruction and going thought the stage that I have to
Insert my username and password.
When do it, it will loading and end up with the message
Authentication failed all the time
I'm pretty sure that I put the right user and password name
What should I do next?
Please advise
Just continue from my previous post.
Now my led light no broadband is turn solid green
But the internet light is turn solid red.
So I follow some intruction and going thought the stage that I have to
Insert my username and password.
When do it, it will loading and end up with the message
Authentication failed all the time
I'm pretty sure that I put the right user and password name
What should I do next?
Please advise
Message 4 of 8
(626 Views)
Re: green light Still beeping
18-07-2013 1:35 PM
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mod:note
merged topics to keep all relevant information in one thread.
merged topics to keep all relevant information in one thread.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 5 of 8
(626 Views)
Re: green light Still beeping
18-07-2013 1:38 PM
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Thank you, I'm afraid the helping staff will miss this because my thread was in page2 now
Message 6 of 8
(626 Views)
Re: green light Still beeping
18-07-2013 1:38 PM
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@puttha914
I think I've fixed this for you now.
I think I've fixed this for you now.
Message 7 of 8
(626 Views)
Re: green light Still beeping
18-07-2013 1:39 PM
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Hi
It's all connected now
Thank you very much
It's all connected now
Thank you very much
Message 8 of 8
(626 Views)
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