gone in 60 seconds?

[#1]

woke up this morning to find that my maximum speed is 1.6mbps after having a comfortable 13mbps for nearly 6 months plusnet are saying thats the fault is not at their end. Well which end is it plusnet because i have not changed anything and the router has not thrown a wobbley i have even asked it. It seems a little weird some might say the speed has been capped as its too coincidental that my speed maxs at 1.60 exactly on every speedtest
any help would be appreciated i have already done the reset after 20 minutes etc

[#2]

hi welcome to the forums
can you post your router stats and the result of a bt speedtest?

[#3]

Uptime: 0 days, 3:57:59
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 444 / 16,083
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 0.0
Line Attenuation (Up/Down) [dB]: 15.0 / 29.5
SN Margin (Up/Down) [dB]: 30.0 / 3.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): NA / 577,924
CRC Errors (Up/Down): NA / 71
HEC Errors (Up/Down): 0 / 63
Download speedachieved during the test was - 1554 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
IP Profile for your line is - 1750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.14:25.37:61.52 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

[#4]

Quote from: lane182

IP Profile for your line is - 1750 Kbps

That's your problem and until that lifts you are going to be pegged at a slower speed.
It is likely that you've had a low synch event. it should recover in a couple of days.

[#5]

what exactly caused that and is there anyway to speed up the process of sorting it out?

[#6]

sadly you're at the mercy of BT's dynamic line management of which there isn't a quick way to fix, can take up to 72 hours to move.
your router dropped and had a low synch around 2000 and as your stats report it's now at 16000

[#7]

my router has not dropped for over a week

[#8]

Quote from: lane182

Uptime: 0 days, 3:57:59

[#9]

yes that was from tonight after plusnet accessed the router

[#10]

OK - thanks.

[#11]

now back to normal thanks to the mod for letting me know what happened anyway

[#12]

I had one last year at about 3 in the morning, nothing on the router log, mine took nearly three days to get back to normal  - And I was tucked up in the land of nod at the time