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gateway problems this lunch time? started 12.15pm 3rd Oct

Gus
Aspiring Pro
Posts: 3,236
Thanks: 26
Fixes: 3
Registered: ‎31-07-2007

gateway problems this lunch time? started 12.15pm 3rd Oct

I have dropped PPP about 4 times in the last 40 minutes
edit: checking my logs an oddity PPP CHAP Receive challenge (rhost = PCL-AG04) after the first one then each after it PPP CHAP Receive challenge (rhost = JUNOS), currently on pcl-bng02
FTTP 500 regrade from Tues 28th November
4 REPLIES 4
Acassim
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,075
Registered: ‎11-06-2007

Re: gateway problems this lunch time? started 12.15pm 3rd Oct

Hi Gus,
We don't have any reported issues at the moment and there are no ongoing works what would cause this kind of impact. I can see the dropped sessions in the RADIUS graph below however a quick line check hasn't highlighted anything.
<img src="http://community.plus.net/visualradius/generated/image1412349783911.png"/>
Have you noticed anything else untoward with the connection since the drops?
Have you had any problems with the reconnection stalling immediately after the drop?
Gus
Aspiring Pro
Posts: 3,236
Thanks: 26
Fixes: 3
Registered: ‎31-07-2007

Re: gateway problems this lunch time? started 12.15pm 3rd Oct

Looking at my router stats looks like I have a fault still, last engineer found corrosion on D side which he fixed and fitted the MK2 VDSL faceplate, but my CRC's are a bit high.  But the weather has changed for the worse, so I will see how it goes over the next week before starting a new fault

Uptime: 0 days, 5:38:00
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 978 / 5.511
Data Transferred (Sent/Received) [MB/GB]: 435,54 / 1,99
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 29,1 / 52,5
SN Margin (Up/Down) [dB]: 6,1 / 7,5
Error Seconds (Local/Remote): 4.539 / 0
FEC Errors (Up/Down): 816 / 11.482.163
CRC Errors (Up/Down): 18 / 16.393
HEC Errors (Up/Down): 9 / 15.058
FTTP 500 regrade from Tues 28th November
Gus
Aspiring Pro
Posts: 3,236
Thanks: 26
Fixes: 3
Registered: ‎31-07-2007

Re: gateway problems this lunch time? started 12.15pm 3rd Oct

More of the same for last 15-20 minutes, lost syncs as well this time and of course DLM is kicking in as its after 6pm.
FTTP 500 regrade from Tues 28th November
plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: gateway problems this lunch time? started 12.15pm 3rd Oct

Hi Gus,

I've pasted your latest connections above for your reference. I note that our faults team have been notified of the situation too, and picking that ticket up shortly.
I believe that we should be able to sort this out with a little bit of tweaking rather than any engineers.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team