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gateway problems this lunch time? started 12.15pm 3rd Oct

Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

gateway problems this lunch time? started 12.15pm 3rd Oct

I have dropped PPP about 4 times in the last 40 minutes
edit: checking my logs an oddity PPP CHAP Receive challenge (rhost = PCL-AG04) after the first one then each after it PPP CHAP Receive challenge (rhost = JUNOS), currently on pcl-bng02
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
4 REPLIES
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: gateway problems this lunch time? started 12.15pm 3rd Oct

Hi Gus,
We don't have any reported issues at the moment and there are no ongoing works what would cause this kind of impact. I can see the dropped sessions in the RADIUS graph below however a quick line check hasn't highlighted anything.
<img src="http://community.plus.net/visualradius/generated/image1412349783911.png"/>
Have you noticed anything else untoward with the connection since the drops?
Have you had any problems with the reconnection stalling immediately after the drop?
Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: gateway problems this lunch time? started 12.15pm 3rd Oct

Looking at my router stats looks like I have a fault still, last engineer found corrosion on D side which he fixed and fitted the MK2 VDSL faceplate, but my CRC's are a bit high.  But the weather has changed for the worse, so I will see how it goes over the next week before starting a new fault

Uptime: 0 days, 5:38:00
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 978 / 5.511
Data Transferred (Sent/Received) [MB/GB]: 435,54 / 1,99
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 29,1 / 52,5
SN Margin (Up/Down) [dB]: 6,1 / 7,5
Error Seconds (Local/Remote): 4.539 / 0
FEC Errors (Up/Down): 816 / 11.482.163
CRC Errors (Up/Down): 18 / 16.393
HEC Errors (Up/Down): 9 / 15.058
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: gateway problems this lunch time? started 12.15pm 3rd Oct

More of the same for last 15-20 minutes, lost syncs as well this time and of course DLM is kicking in as its after 6pm.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: gateway problems this lunch time? started 12.15pm 3rd Oct

Hi Gus,

I've pasted your latest connections above for your reference. I note that our faults team have been notified of the situation too, and picking that ticket up shortly.
I believe that we should be able to sort this out with a little bit of tweaking rather than any engineers.
Tony
 Tony
 Plusnet Support