gateway problems 23/4 pm
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: gateway problems 23/4 pm
gateway problems 23/4 pm
23-04-2014 5:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: gateway problems 23/4 pm
23-04-2014 6:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not sure if this is totally conclusive but I think the bandwidth usage graphs seem a bit lower than usual, although it's hard to tell with only a 24-hour graph or a weekly graph.
Re: gateway problems 23/4 pm
23-04-2014 6:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ex-Broadband Service Manager
Re: gateway problems 23/4 pm
23-04-2014 6:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: gateway problems 23/4 pm
23-04-2014 6:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Kelly - and what do the chinks tell us?
Midnight - ptn-ag1 - did it 'ditch' all of its sessions?
3am - pcl-ag02 similar
What about the chinks in some of the green graphs around 3pm?
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: gateway problems 23/4 pm
23-04-2014 6:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
had to power off router to regain connection
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: gateway problems 23/4 pm
23-04-2014 6:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Kelly I think ptw-ag02 is suffering suddenly
heh - out of the frying pan springs to mind Only hopped off ptw-bng01 to try to avoid the 20:00-23.30 problems
Re: gateway problems 23/4 pm
23-04-2014 6:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: gateway problems 23/4 pm
23-04-2014 6:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: gateway problems 23/4 pm
24-04-2014 11:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mine was on / off continually from about 17:15 to 18:45. My fear was that 21CN would pick this up as a line issue and reduce my speed to a crawl overnight when does its checks
Re: gateway problems 23/4 pm
24-04-2014 12:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
IMO some of the time it maybe the BTW endpoint that you connect to responsible for poor throughput, from what i understand these change every time you connect/swap gateway, Do these end point also change even if you are continually connected for a long time?, i ask because this would also explain why you can hop to gw that gives you good performance for a week, but then it's jittery and throughput drops at peak times ,
Re: gateway problems 23/4 pm
24-04-2014 1:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Always difficult to demonstrate conclusively due to the number of variables, so I can't be bothered doing extensive testing (or arguing about it,) but the attached may help to give an indication.
It is the first 10 packets of two separate captures of just the 44K of HTML being downloaded from
www.theregister.co.uk/2008/09/30/reg_ts_and_cs/
I picked that target because it's a fast site and a simple page. Not a scientific choice.
You can see that the TCP latency reflects the ICMP latency in the ping below. All good (apart from a bit of wavering). But, looking at packet number 6, there is considerable extra delay at the start of the HTTP transfer in the second capture. I did a few: these are the maximum and minimum, but there were various values in between.
Pinging www.theregister.co.uk [92.52.96.89] with 32 bytes of data:
Reply from 92.52.96.89: bytes=32 time=5ms TTL=54
Reply from 92.52.96.89: bytes=32 time=5ms TTL=54
Reply from 92.52.96.89: bytes=32 time=4ms TTL=54
Reply from 92.52.96.89: bytes=32 time=4ms TTL=54
Reply from 92.52.96.89: bytes=32 time=5ms TTL=54
Reply from 92.52.96.89: bytes=32 time=4ms TTL=54
Reply from 92.52.96.89: bytes=32 time=4ms TTL=54
Reply from 92.52.96.89: bytes=32 time=5ms TTL=54
Reply from 92.52.96.89: bytes=32 time=4ms TTL=54
Reply from 92.52.96.89: bytes=32 time=4ms TTL=54
Ping statistics for 92.52.96.89:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 5ms, Average = 4ms
It could, of course, be the web server, or something to do with BT, or unrelated. This alone isn't enough to draw any conclusion from, but, given that www surfing performance seems to be much worse than it has been across a range of sites, I'm putting it down to instability in PlusNet's traffic management systems. I'm not seeing any packet loss, and throughput seems OK.
I don't know whether it's related to particular gateways or not. I'm on PCL-AG07 and have no plans to spend time hopping around.
This may be useful extra info; or it may not. I offer it "as is".
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: gateway problems 23/4 pm