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gateway checker down ?

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,532
Fixes: 12
Registered: ‎01-12-2010

gateway checker down ?

has the gateway checker broken again  Sad as all i get now is
"Sorry, the tool currently could not identify your gateway; this does not mean that anything is wrong with your connection."
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
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Corsair 750HXI Psu , Phanteks Enthoo pro case .
20 REPLIES
Moderator
Moderator
Posts: 27,077
Thanks: 1,790
Fixes: 144
Registered: ‎14-04-2007

Re: gateway checker down ?

Working for me.
Which gateway
You are currently connected to gateway pcl-ag02.
This is located in City Lifeline House.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: gateway checker down ?

Seems to be working from my home PC too.
FYI, you're connected to PCL-BNG02
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 1,841
Thanks: 103
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Registered: ‎21-01-2013

Re: gateway checker down ?

I find it easier to do a tracert and look in the second hop for the gateway.
Mainly because I can never find the URL for the checker.
Quote
C:\Users\npr>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.246.104]
over a maximum of 30 hops:
  1    2 ms    2 ms    2 ms  SUPER [192.168.1.1]
  2    27 ms    26 ms    26 ms  lo0.10.central10.pcl-bng02.plus.net [195.166.130.151]
  3    63 ms    28 ms    25 ms  irb.10.pcl-cr01.plus.net [84.93.249.81]
  4    27 ms    25 ms    25 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  5    29 ms    26 ms    36 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  6    *        *        *    Request timed out.
  7    28 ms    27 ms    27 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
  8    28 ms    27 ms    35 ms  132.185.255.165
  9    27 ms    27 ms    26 ms  fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104]
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,532
Fixes: 12
Registered: ‎01-12-2010

Re: gateway checker down ?

still no joy for me  Shocked 
is this the correct link ? http://usertools.plus.net/@gateway/
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Superuser
Superuser
Posts: 1,878
Thanks: 466
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Registered: ‎05-11-2008

Re: gateway checker down ?

Yes , that the correct link
Regards
Mike
Mike
jamman
Grafter
Posts: 27
Registered: ‎03-02-2013

Re: gateway checker down ?

Which gateway
You are currently connected to gateway ptw-ag02.
This is located in Telehouse West.
Works here too
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Re: gateway checker down ?

When it says could not identify your gateway it just that its not been updated yet for the gateway you are on
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Community Veteran
Posts: 26,722
Thanks: 936
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Registered: ‎10-04-2007

Re: gateway checker down ?

Could you post the output from this please: http://usertools.plus.net/@gateway_custom/?debug-ip
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 21
Registered: ‎16-02-2009

Re: gateway checker down ?

I'm getting the same.
Here's the debug:
Which gateway
You are using a debugging mode - and checking IP ME
Array
(
   [0] =>  1  vl50.peh-asr03.plus.net (84.92.0.73)  0.503 ms
   [1] =>  2  po3.3659.peh-cr02.plus.net (84.93.232.38)  0.405 ms
   [2] =>  3  84-93-232-60 (84.93.232.60)  11.210 ms
   [3] =>  4  ae3.ptw-cr01.plus.net (195.166.129.32)  9.462 ms
   [4] =>  5  ae2.ptw-cr02.plus.net (195.166.129.5)  9.592 ms
   [5] =>  6  ae1.pcl-cr02.plus.net (195.166.129.3)  9.215 ms
   [6] =>  7  link3-central10.pcl-gw01.plus.net (84.93.249.100)  11.467 ms
   [7] =>  8  ME  47.068 ms
)
Sorry, the tool currently could not identify your gateway; this does not mean that anything is wrong with your connection.

And a traceroute:
hairybiker@duo:~$ traceroute plus.net
traceroute to plus.net (212.159.8.2), 30 hops max, 60 byte packets
1  dsldevice.lan (192.168.1.254)  0.592 ms  0.786 ms  1.039 ms
2  lo0.11.central11.pcl-bng02.plus.net (195.166.130.152)  39.623 ms  39.623 ms  40.164 ms
3  irb.11.pcl-cr02.plus.net (84.93.249.98)  39.924 ms  40.458 ms irb.11.pcl-cr01.plus.net (84.93.249.97)  40.275 ms
4  ae1.ptw-cr02.plus.net (195.166.129.2)  43.493 ms ae2.pcl-cr01.plus.net (195.166.129.6)  41.395 ms ae1.ptw-cr02.plus.net (195.166.129.2)  41.586 ms
5  te9-4.ptn-gw01.plus.net (195.166.129.33)  41.817 ms ae1.ptw-cr01.plus.net (195.166.129.0)  42.014 ms  41.990 ms
6  te9-4.ptn-gw01.plus.net (195.166.129.33)  42.715 ms  39.796 ms gi5-1.peh-cr02.plus.net (84.93.232.61)  48.428 ms
7  po5.peh-cr01.plus.net (84.93.232.16)  48.590 ms  48.033 ms gi5-1.peh-cr02.plus.net (84.93.232.61)  47.846 ms
8  vlan2658.peh-elb02.plus.net (84.93.232.53)  54.161 ms  50.623 ms po5.peh-cr01.plus.net (84.93.232.16)  49.190 ms
9  vlan2658.peh-elb02.plus.net (84.93.232.53)  51.583 ms  53.018 ms  53.679 ms
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,532
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Registered: ‎01-12-2010

Re: gateway checker down ?

here you go Jelv  Smiley
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: gateway checker down ?

That's the same one as Hairy McBiker - Plusnet need to set up the information for the new gateway
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: ‎22-06-2012

Re: gateway checker down ?

I had the same problem a couple of weeks ago when I was connected to Pcl-bng02. I've since kicked to bng-01 & it's working fine again.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: gateway checker down ?

Here we go again

Quote
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Media-PC>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.10.1
  2    1 ms    1 ms    1 ms  192.168.1.1
  3    29 ms    29 ms    29 ms  lo0.11.central11.pcl-bng02.plus.net [195.166.130
.152]
  4    29 ms    29 ms    28 ms  irb.11.pcl-cr01.plus.net [84.93.249.97]
  5    29 ms    28 ms    29 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  6    29 ms    28 ms    30 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  7    *        *        *    Request timed out.
  8    *        *        *    Request timed out.
  9    30 ms    31 ms    31 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
10    30 ms    30 ms    30 ms  132.185.255.149
11    29 ms    29 ms    30 ms  fmt-vip71.telhc.bbc.co.uk [212.58.244.20]
Trace complete.

Quote
Array
(
    [0] =>  1  vl50.peh-asr03.plus.net (84.92.0.73)  0.544 ms
    [1] =>  2  po3.3659.peh-cr02.plus.net (84.93.232.3Cool  0.496 ms
    [2] =>  3  84-93-232-60 (84.93.232.60)  9.587 ms
    [3] =>  4  ae3.ptw-cr01.plus.net (195.166.129.32)  9.481 ms
    [4] =>  5  ae2.ptw-cr02.plus.net (195.166.129.5)  10.330 ms
    [5] =>  6  ae1.pcl-cr02.plus.net (195.166.129.3)  9.343 ms
    [6] =>  7  link3-central10.pcl-gw01.plus.net (84.93.249.100)  10.325 ms
    [7] =>  8  *
    [8] =>  9  *
)
Sorry, the tool currently could not identify your gateway; this does not mean that anything is wrong with your connection.

deathtrap
Grafter
Posts: 1,063
Thanks: 4
Registered: ‎23-04-2013

Re: gateway checker down ?

Well for me the gateway checker tool returns a result, how ever for some reason it returns the wrong result , it gives  pcl-bng02.  As the gateway I'm connected  but i'm actually connected to lo0.11.central11.pcl-bng01.plus.net According to several tracert results,mmmHuh think broadband.com traceroute tool shows a similar picture irb.11.central11.pcl-bng02.plus.net as being the return path switch/router  gateway
But the tracert route from my PC  gives a different result  lo0.11.central11.pcl-bng01.plus.net ?
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                  |
|                      Host              -  %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|              home.gateway.home.gateway -    0 |  51 |  51 |    0 |    0 |    0 |    0 |
|    lo0.11.central11.pcl-bng01.plus.net  -    0 |  51 |  51 |  13 |  13 |  22 |  13 |
|                irb.11.pcl-cr01.plus.net -    0 |  51 |  51 |  13 |  13 |  14 |  13 |
|                  ae2.pcl-cr02.plus.net -    0 |  51 |  51 |  13 |  13 |  29 |  15 |
|                  ae1.ptw-cr02.plus.net -    0 |  51 |  51 |  13 |  14 |  61 |  13 |
|                lonap-gw1.thdo.ncuk.net -    0 |  51 |  51 |  13 |  15 |  84 |  14 |
|      te1-1-1-31.core-rs2.thdo.ncuk.net -    0 |  51 |  51 |  14 |  16 |  66 |  15 |
|                  www.thinkbroadband.com -    0 |  51 |  51 |  13 |  13 |  16 |  13 |
|________________________________________________|______|______|______|______|______|______|
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