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gaming disconnects, slow streaming

sim
Newbie
Posts: 3
Registered: 05-01-2015

gaming disconnects, slow streaming

hi there problems started instantly upon changeover from bt. Youtube pausing all the time constant gaming disconnects and just generally feels a bit slower. very annoying. bt service was previously perfect, but pricey. I think the line is ok, contention is green at my exchange so is it plusnets service ?
Uptime: 3 days, 0:38:59
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 288 / 1,152
Data Transferred (Sent/Received) [MB/GB]: 397.10 / 2.72
Output Power (Up/Down) [dBm]: 9.6 / 12.9
Line Attenuation (Up/Down) [dB]: 3.5 / 6.0
SN Margin (Up/Down) [dB]: 31.0 / 46.6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / -
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): - / 0
6 REPLIES
Community Veteran
Posts: 1,612
Thanks: 22
Registered: 29-06-2010

Re: gaming disconnects, slow streaming

Quote
Bandwidth (Up/Down) [kbps/kbps]:  288 / 1,152

That's the killer - you've been provisioned on a fixed speed 1Mb down / 0.25Mb upstream service, instead of a proper ADSL Max or ADSL 2+ service.
What does the availability checker say you can get? http://www.dslchecker.bt.com/adsl/adslchecker.welcome (If posting a screenshot, blank out your phone number)
sim
Newbie
Posts: 3
Registered: 05-01-2015

Re: gaming disconnects, slow streaming

hi jaggies dsl checker says adsl max up to 8 fixed rate 2 the plusnet package we are on says up to 17 why have they put us on 1  Sad
Highlighted
Community Veteran
Posts: 1,612
Thanks: 22
Registered: 29-06-2010

Re: gaming disconnects, slow streaming

Almost certainly a provisioning error, either a human error or an automated system going pear shaped. You'll have to wait until the morning for the CRT guys to pick this up and hopefully get it fixed for you.
sim
Newbie
Posts: 3
Registered: 05-01-2015

Re: gaming disconnects, slow streaming

thanks for that jaggies ill see what tomorrow brings
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: gaming disconnects, slow streaming

I'm taking a look at what's happened now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: gaming disconnects, slow streaming

It looks like we received an error when we initially placed your order meaning we could only provide you on a fixed 1Mbb product. I've just been through the order checker and it's now letting us order Max DSL, which should allow speeds up to 8Mb. Unfortunately this is the fastest available in your area but you should get much closer to the estimates when the order completes tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff