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gaming becomes impossible (same time every night)

goggz1888
Dabbler
Posts: 10
Registered: 08-02-2014

gaming becomes impossible (same time every night)

i can sit on the ps4 for hours during the day with no issues my average speed is between 4-5 mbps
as soon as i try to play at night typically around 11pm-11.30pm my connection becomes completely un-playable and my speed can drop below 1mbps?
No one else is using the internet at this time so i dont understand it?
THis has been happening for months now, should i change my router/ISP ?
12 REPLIES
goggz1888
Dabbler
Posts: 10
Registered: 08-02-2014

Re: gaming becomes impossible (same time every night)

does anyone else suffer like this or have a suggestion to help fix it?
Basically i cant play the ps4 after 11pm  Cry
St3
All Star
Posts: 2,546
Thanks: 442
Fixes: 4
Registered: 13-07-2012

Re: gaming becomes impossible (same time every night)

Are you on a wired or wireless connection ? Could anyone else be using your wifi ? Seams odd how it affects u each night at a certain time...
goggz1888
Dabbler
Posts: 10
Registered: 08-02-2014

Re: gaming becomes impossible (same time every night)

i am wired but have also tried using the wifi function but same problem, i dont think anyone could be using my wifi as i have a password on it etc, and when i look at the devices connected etc theres none i dont recognise
St3
All Star
Posts: 2,546
Thanks: 442
Fixes: 4
Registered: 13-07-2012

Re: gaming becomes impossible (same time every night)

I think someone from plusnet needs to check your connection maybe pop one of those graphs up to show whats going on
goggz1888
Dabbler
Posts: 10
Registered: 08-02-2014

Re: gaming becomes impossible (same time every night)

do you know how i go about doing that mate?
Moderator
Moderator
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Registered: 14-04-2007

Re: gaming becomes impossible (same time every night)

Monday's usually busy but if one of the CRT guys spots this thread.........

Customer and Forum Moderator.

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: gaming becomes impossible (same time every night)

Your exchange is showing as pretty heavily congested, including one VP showing as 'RED'. The good news is that the RED VP is due to be upgraded on the 9th Jan, the bad news is that you're not connected to the RED one. However, it's not beyond the realms of possibility that upgrading this VP will help with your slowdowns.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
goggz1888
Dabbler
Posts: 10
Registered: 08-02-2014

Re: gaming becomes impossible (same time every night)

sorry chris thats all a bit double dutch to me?
would it be normal for the speed to drop at the same time every night significantly if its congested?
also what does VP mean?
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: gaming becomes impossible (same time every night)

Sorry! VP = Virtual Path, this is a route you traffic takes from the exchange over the backhaul infrastructure. You'll tend to see slowdowns at the same times each night as that's when most people use the connection.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
goggz1888
Dabbler
Posts: 10
Registered: 08-02-2014

Re: gaming becomes impossible (same time every night)

so is there nothing i can do? i cant play my ps4 online after a certain time of night?
goggz1888
Dabbler
Posts: 10
Registered: 08-02-2014

Re: gaming becomes impossible (same time every night)

anyone? any suggestions?
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: gaming becomes impossible (same time every night)

If the congestion is that heavy then there may not be a huge amount we can do. In these instances I'd always advise opening a fault ticket with information about the problem you're seeing at https://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff