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fttc broadband slowing down again

albinocory
Grafter
Posts: 44
Registered: 19-05-2013

fttc broadband slowing down again

ive just run bt speedtest and now only getting this 1. Best Effort Test:  -provides background information.

Download Speed
11.24 Mbps
 
0 Mbps 24.64 Mbps
Max Achievable Speed

Download speedachieved during the test was - 11.24 Mbps
For your connection, the acceptable range of speedsis  16 Mbps-24.64 Mbps .
Additional Information:
IP Profile for your line is - 24.64 Mbps
2. Upstream Test:  -provides background information.

Upload Speed
4.28 Mbps
 
0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 4.28Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
and if you look back on other questions PN said that we would be ok on 30meg but for the last few months only getting 24 and now getting below 12 whats going on and yes the eatimate is wellllout your estimate says 49
5 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: fttc broadband slowing down again

Hi there,
I've adjusted your profile on our side to match the one at BTs (24600), as for the slowdown there's not really a lot we can do there. Once again I suspect crosstalk (more fibre services installed at the cabinet you're connected to and they're adding interference thus slowing down all the connections in the cabinet) but there's nothing we can do about that unfortunately and we've not heard anything official either.
All I can say is, hope things improve and that the connection speed does get back up again to where it was :/
albinocory
Grafter
Posts: 44
Registered: 19-05-2013

Re: fttc broadband slowing down again

sorry but its getting like this but was told by PN that's its fine on 30 on a answer on 1 of my questions now its getting slower might as well be on asdl as speed is the same so why is it dropping so much that we cant even steam bbc iplayer  without it coming and saying not enough bandwith
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: fttc broadband slowing down again

That sounds like you're connecting to the router wirelessly, and that's the connection that's dropping. I say that because we're not seeing the same drops on our side of things:
<img src="http://community.plus.net/visualradius/generated/image13764872625384.png"/>
Is it the same if you connect the computer to the router using a network cable?
albinocory
Grafter
Posts: 44
Registered: 19-05-2013

Re: fttc broadband slowing down again

the computer is wired the only thing wireless is the phones don't know why its getting slower while doing this just had pc on Iplayer saying not enough bandwith to play iam on mobile now
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: fttc broadband slowing down again

Have you done any BT speed tests at all? You can do that at http://speedtest.btwholesale.com - that'll give us a better idea of what's going on and also give our faults team a bit more information for their investigation.