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frequent disconnects since phone line fixed
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frequent disconnects since phone line fixed
29-08-2014 2:06 PM
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We had DSL problems last week resulting in a BTO engineer visit lastTuesday. He replaced the sockets where the line comes into the house, and problem seemed to be fixed. Siince then we have had v fast speeds but still with intermittent disconnects. Router stats today:
Basic Status
System Up Time:4 day(s) 15:48:38
DSL
Line Status:Connected
DSL Modulation Type:ADSL_2plus
Annex Type:Annex A/L
Upstream Downstream
Current Rate (Kbps) 440 18724
Max Rate (Kbps) 888 18556
SNR Margin (dB) 25.5 2.7
Line Attenuation (dB) 8.5 21.9
Errors (Pkts) 0 0
Should the downstream SNR Margin be so low? Any advice from those who understand these things on what might help? I would happily trade some speed for a more stable connection. (I have reported continuing connection problems on the Plusnet site but no response yet..)
Basic Status
System Up Time:4 day(s) 15:48:38
DSL
Line Status:Connected
DSL Modulation Type:ADSL_2plus
Annex Type:Annex A/L
Upstream Downstream
Current Rate (Kbps) 440 18724
Max Rate (Kbps) 888 18556
SNR Margin (dB) 25.5 2.7
Line Attenuation (dB) 8.5 21.9
Errors (Pkts) 0 0
Should the downstream SNR Margin be so low? Any advice from those who understand these things on what might help? I would happily trade some speed for a more stable connection. (I have reported continuing connection problems on the Plusnet site but no response yet..)
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Re: frequent disconnects since phone line fixed
29-08-2014 3:13 PM
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Hey judithps12,
The SNR does look abit low and if you are seeing disconnections, I would recommend we increase this slightly.
I've arranged for this to be done and set the SNR at 6db which I believe will keep the line stable. If you can give it a few hours and then keep an eye on things over the next few days that would be great.
Let me know how you get on.
Dan
The SNR does look abit low and if you are seeing disconnections, I would recommend we increase this slightly.
I've arranged for this to be done and set the SNR at 6db which I believe will keep the line stable. If you can give it a few hours and then keep an eye on things over the next few days that would be great.
Let me know how you get on.
Dan
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- frequent disconnects since phone line fixed