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firmware support for TG582n

scottmcfadden
Newbie
Posts: 5
Registered: 22-07-2014

firmware support for TG582n

my internet speeds have collapsed, it sounds like i have the same problem as glynandbex (furtherdown the list) and my speed report card looks very similar, please can you push me a firmware update as you are doing with them.
4 REPLIES
Community Veteran
Posts: 38,402
Thanks: 996
Fixes: 58
Registered: 15-06-2007

Re: firmware support for TG582n

You haven't got the same problem
Please post the information requested here http://community.plus.net/forum/index.php/topic,96155.0.html
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: firmware support for TG582n

Hi scottmcfadden,
I'm sorry to hear that you're having issues with the speed of your connection. For the community, I've attached your router stats to this post.
The issue doesn't appear to be the sync rate or profiles, this seems to be a throughput issue given your BT Speedtester result you got (attached too).
Can you confirm if you're connected via Ethernet?
Chris Pettitt
Cloud Environments Engineer
scottmcfadden
Newbie
Posts: 5
Registered: 22-07-2014

Re: firmware support for TG582n

yes i was using the ethernet.    KBD OutcomeProblem Explanation: [CU11] The Copper Line test has passed. Line Loss Degradation has been identified which may be affecting the Broadband Connection.
Resolution/Recommendation: Please confirm all CP and End User checks have been completed. KBD tests indicate no BTW network fault. If further assistance is required please report the fault into BTW.                                                                                                                                                          can somebody explain this to me as theres an engineer booked for tomorro but my connection seems to be fine now, thanks 
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: firmware support for TG582n

What this means is that all the tests have passed, however, part of the testing has identified that your line is most likely degraded and needs investigating as this could be the cause of the issues you're having.
We'll instruct an engineer to look into this for you.
Chris Pettitt
Cloud Environments Engineer