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fibre speed less than 50% of promised

ouzoherb
Newbie
Posts: 1
Registered: 09-12-2012

fibre speed less than 50% of promised

does anyone have any ideas as to how I can resolve this problem I am currently only receiving about 30 speed download 20 upload but I should be receiving around 60 download according to the estimate. my profile is set to 72 so no problem and a second BT engineer has come to review the line quality and says that he can receive on his machine 72 up to the modem so everything is perfect from their point of view he then tested my laptop plugged in via eithernet out of router and recorded 28. WiFi is slightly better at mid 30s on nexus 7 and I have a tg582 router.  Any suggestions please . I have logged a fault.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: fibre speed less than 50% of promised

Sorry to hear this is still an issue, I'll see if I can get a member of our faults team to have a look at your open ticket and get back to you ASAP.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team