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fibre optic speed

allypm
Newbie
Posts: 3
Registered: 28-02-2013

fibre optic speed

can anyone help i should have speed of about 59mps which is my profile speed but only get 41mps when i do speed check i have phoned plusnet 3 times with no change to speed as i'm paying for faster speed could there be another problem
regards
superally
3 REPLIES
Blim
Grafter
Posts: 462
Registered: 06-03-2012

Re: fibre optic speed

What browser are you using? I find Firefox gives my slower results over IE.
shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: fibre optic speed

Hi allypm
Can I suggest you visit https://portal.plus.net/my.html?action=data_transfer_speed to check the Plusnet current line speed on their system.
Then visit speedtest.btwholesale.com, click on 'yes' then 'begin speedtest'. When you get the result click on the bottom box 'Further Diagnostics'.put in 'Telephone Number of the broadband circuit:' and click 'ok' then post all the results here.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: fibre optic speed

Hi superally,
Are you currently using a wired or wireless connection?