fibre broadband low speed new PN customer
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- Re: fibre broadband low speed new PN customer
fibre broadband low speed new PN customer
11-01-2014 6:21 PM
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i was connected to plusnet on the 8th Jan
the BT engineer came and set me up
as im moving into the house i didnt have my laptop with me
ive run a few speed tests over the last few days and im only connecting at 36 meg my estimated speed is 78 meg
i thought the speed would pick up as the line settles but i guess this is not the case.
can anyone help please
thanks
Postcode:
Phone exchange:
LLANELLI
Estimated line speed:
78Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-12-10 19:22:03
Current line speed:
37 Mb
Re: fibre broadband low speed new PN customer
11-01-2014 7:39 PM
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Sounds like you could be on the wrong speed profile. I had exactly the same thing. One of the plusnet team saw my thread and set the correct profile. Since then I have been getting about 71-72Mb.
The other thing you could do is call plusnet and ask. If you can hold on until monday then I have found that the plusnet staff that keep an eye on the forums are very helpful, and get things sorted quickly.
Re: fibre broadband low speed new PN customer
12-01-2014 10:14 AM
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I've updated the current line speed on your account to the correct value.
This should take affect within the next 15 minutes but if you don't see any improvement you may need to log into the router and disconnect then reconnect your connection
Any further issues please let us know
Re: fibre broadband low speed new PN customer
13-01-2014 4:28 PM
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ive reset my router and now im getting even lower speeds
14 meg down and 11 meg up?
not quite sure with whats going on there
Re: fibre broadband low speed new PN customer
13-01-2014 5:26 PM
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Re: fibre broadband low speed new PN customer
13-01-2014 5:54 PM
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all tests have been run with Ethernet then wireless connections
to confirm that the ethernet cable supplied is working ok.
speeds via ethernet on BT speedtest
download speed 17.02
upload speed 14.37
ping 37.63
ive also just found a card from the BT Openreach engineer
stating that he has checked my line today and no faults have been found
i wasnt even aware that i was having a visit from the engineer today.
ive also just run an ookla speed test as well results below
Re: fibre broadband low speed new PN customer
14-01-2014 12:06 PM
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Re: fibre broadband low speed new PN customer
15-01-2014 12:33 PM
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An BT Openreach Engineer has turned up today, i wasnt aware that one was booked.
luckily enough i was in,
he has checked the line with his equipment and can see 78 meg max output
with 20 meg upload
he has said that the throughput is ok with BT line
the issue is with the Plusnet side and your equipment thats fitted to the exchange.
i have even tried 2 different routers just incase it was a router fault
my speed is showing between 10-17 meg download
i was getting 17 meg download on ADSL
any ideas?
cheers.
Re: fibre broadband low speed new PN customer
15-01-2014 12:38 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: fibre broadband low speed new PN customer
15-01-2014 12:45 PM
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just passing on what the engineer said to me
he even showed me on his test kit the 78 meg speed
Re: fibre broadband low speed new PN customer
15-01-2014 12:49 PM
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Re: fibre broadband low speed new PN customer
15-01-2014 12:53 PM
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im running on a PC with windows 8.1
also did my test via wifi on my samsung galaxy 3
and the engineer carried the test out on his works laptop and iphone
Re: fibre broadband low speed new PN customer
15-01-2014 1:35 PM
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whatever someone has done please leave it that way
just run another test and got this
so id like to thank you all with your patience and help in getting this sorted out
cheers!
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