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few more days...

logindukas82
Grafter
Posts: 49
Registered: 17-12-2013

few more days...

Cheesy just to be sure,are there is everithing confirmed for 30.12.13 for my fiber broadband instalation?I hope PN staff can check this for me?
14 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,766
Thanks: 344
Fixes: 136
Registered: 01-01-2012

Re: few more days...

Hi there
I've checked on our suppliers systems and the appointment is showing for the 30th between 8am and 1pm
Any further issues please give us a shout
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
logindukas82
Grafter
Posts: 49
Registered: 17-12-2013

Re: few more days...

thanks for your answer.i hope everithing gona be allright....also for fiber BB what speed i gona start whit?my estimate is 79Mbps.....
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: few more days...

Generally the FTTC speeds are determined within the first 2-3 days of the connection going live.
We'd hope your speeds will be around your speed estimate but we won't know until after the installation as taken place.
Chris Pettitt
Cloud Environments Engineer
logindukas82
Grafter
Posts: 49
Registered: 17-12-2013

Re: few more days...

good morning all  Smiley are there is any updates on my account? i get email this morning that my line is active to get FTTC and line set to 78 Mbps  Cheesy whits is good start,just still waiting for enginerr to come and do they job....time slot is 8AM to 1PM.....hope they not miss a appointment  Roll eyes
ScottJames
Grafter
Posts: 65
Registered: 17-12-2013

Re: few more days...

Good luck logindukas82. Hope it all goes to plan for you!
logindukas82
Grafter
Posts: 49
Registered: 17-12-2013

Re: few more days...

so far,so good,enginerr arrive,do a job on street cab,but line comes whit earth foult,hope change a pairs on cab will helps.....
logindukas82
Grafter
Posts: 49
Registered: 17-12-2013

Re: few more days...

job done,now have a question,the my account shows the estimate speed is set to 78Mbps,but on speedtest i get arround 36Mbps-45Mbps.....why is that differens?everithing is conected by wires...
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: few more days...

We've not yet received a line report due to how recently your service was installed, so I can't see whether it's running at a good speed for the line or not. We'll have to check this again tomorrow to see whether a line report has been generated.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
logindukas82
Grafter
Posts: 49
Registered: 17-12-2013

Re: few more days...

i know you told that 2morow you can check when is comes back from OP,just asking if its any news yet ?
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: few more days...

Your profile is set at 77400 which is really good, so you should be seeing very good speeds now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
logindukas82
Grafter
Posts: 49
Registered: 17-12-2013

Re: few more days...

thanks for your reply,yes i see that profile is set to 77400kbps,but its strange couse i still get speed arround 35Mbps,and everithing conected by wires....can you give some advice to me?can you check my stats on your side?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: few more days...

We're seeing the same 77400 profile on our supplier's systems now, hoping speeds have improved for you?
logindukas82
Grafter
Posts: 49
Registered: 17-12-2013

Re: few more days...

no there is no improvement at all....the speed realy get wors.... Sad
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: few more days...

Can you paste the results of a BT speed test in here please?
http://speedtest.btwholesale.com