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fault report..... waiting for an answer ..

runhare
Aspiring Pro
Posts: 521
Thanks: 50
Fixes: 2
Registered: 09-10-2007

fault report..... waiting for an answer ..

My friends have a plus net ADSL service . It has not worked at all for some weeks, apart for a few hours a week ago - if usage stats are to be belived!
Unable to get through on the phone to Plus Net support he finally asked me for help on Friday 26 Jun. So I did the usual tests and reported a possible  fault for him, around 4.00pm Ticket no 106454765.
So far no response to the report . As it happens he is away this week, but I do think there should have been a repsonse to the fault report by now .
  Are things especialy busy at the moment at PN ? Why is it taking so long to get a response?
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: fault report..... waiting for an answer ..

Sorry to hear they haven't had a response.
I'm picking this up now.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team