cancel
Showing results for 
Search instead for 
Did you mean: 

failed payment

foxy
Grafter
Posts: 53
Registered: ‎26-07-2007

failed payment

I can't use the Internet due to an annoying browser window which keeps refreshing, trying to go to
212.159.8.18/failed_billing
I've logged in to my account using another ISP (due to this window not *even* allowing me to access the pn portal!) and my billing is up to date.
This is VERY frustrating.. What's going on?
6 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: failed payment

Hi James,
This isn't actually a failed billing issue, but it's down to the Data Transfer Cap that you have set on your account, to stop you using more (and subsequently paying) than a specified limit.
If you want me to, I can get it removed and you'll then be able to use it again.
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: failed payment

James, Did you check that this wasn't another person with spurious usage on 22/10?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: failed payment

Yep, his billing date had passed since the 22nd.
foxy
Grafter
Posts: 53
Registered: ‎26-07-2007

Re: failed payment

Hi James,
That would be great if you could remove the data transfer cap. Can you let me know when this is done?
It would have been good if the 'failed billing' screen actually loaded and told me this instead of just constantly refreshing... is this something you guys could suggest being fixed?
Cheers,
James
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: failed payment

James,
That's been removed.  You might need to reboot your router to get your normal connection back.
I'll see if we can get any movement on that billing page next week.
foxy
Grafter
Posts: 53
Registered: ‎26-07-2007

Re: failed payment

Cheers! Have a good weekend  Cool