exceptionally slow broadband

[#1]

Hi Folks

my broadband has been incredibly slow ever since I joined Plusnet, its like dialup.

My line looks ok physically, so must be settings? it comes over standard copper line.

Be grateful for any help

Cheers

Steve

[#2]

Welcome to the forum
If you can post the stats from your router it will help to determine where your issue may lie, see https://community.plus.net/t5/Library/Broadband-Faults-Guide-Speed-EPP/ba-p/1322783 if you need help

[#3]

Thanks Dvorak, I'll do that

best

Steve

[#4]

Hi there, 

I can see that the connection is dropping out quite frequently.

Line tests don't show any obvious issues so I'd try following the checks here next: https://goo.gl/tu2WWu

Let us know how you get on please.

[#5]

Hi Adam

My broad band is still incredibly slow, can you please have a look? its slower than dial up.

Kind regards

Steve

[#6]

Hi Steve.

Line tests aren't showing the cause of the problem so I'd recommend reporting a fault to us at http://faults.plus.net

Let us know over here once you've done so and we'll be happy to pick it up.

[#7]

ah, just checked the router, a plug wasnt fully in, its still not massively fast though...

[#8]

Can you check your speed in about 5 mins? I've reset your line as your speeds seem to have been restricted.

[#9]

Many thanks for quick ply, will do

[#10]

H there

I'm getting 13.2 download mpbs and upload is 1.0 mpbs

best

Steve

[#11]

That's looking a lot better Steve.

[#12]

Hugely! Thanks so much for rapid help

best

Steve

[#13]

No problems, anytime

[#14]

hi Again

I've been away for a week and my broadband is now back to glacial speeds, its incredibly slow again

could you have a wee look?

many thanks for previous help

Best

Steve

[#15]

Thanks Gandalf!

all best

Steve