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evening "peak time" HTTP speed issue.

warmadmax
Newbie
Posts: 5
Registered: 28-01-2008

evening "peak time" HTTP speed issue.

Hi, i've got a ticket open at the minute and hoped someone could have a closer look at my problem for me.
ticket ID: 23933740
over christmas i hit level 3 on my broadband premier,
but the speed hasn't returned to normal over a week and a half into the new billing period.
the tickets say my profile has been changed back to SO11 twice now,
though it doesn't show in speed tests as having returned to normal.
Speed is fine after midnight and in the morning (3mbps+)
had several power cuts midday sunday (27/01/200Cool if its showing frequent reconnects.
Speed test results off http://www.mybroadbandspeed.co.uk/
Today 20:04  124 kbps (15.5kB/s)  45 kbps (5.63kB/s)  Share
Today 19:57 126 kbps (15.8kB/s) 59 kbps (7.38kB/s) Share
Today 19:55 129 kbps (16.1kB/s) 49 kbps (6.13kB/s) Share
Friday 20:27 122 kbps (15.3kB/s) 52 kbps (6.5kB/s) Share
Gaming appears to be fine though regardless (so the prioritisation is working still in that regard Cheesy)
added several consistent results from the plusnet speed tester in the ticket.
bt speedtester results
Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 4000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  5184 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 96 kbps
5 REPLIES
warmadmax
Newbie
Posts: 5
Registered: 28-01-2008

Re: evening "peak time" HTTP speed issue.

Date  Download Speed  Upload Speed 
Today 00:33 3765 kbps (471kB/s) 377 kbps (47.1kB/s) Share
Today 22:57 116 kbps (14.5kB/s) 51 kbps (6.38kB/s) Share
Today 20:57 133 kbps (16.6kB/s) 61 kbps (7.63kB/s) Share
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: evening "peak time" HTTP speed issue.

I think I've spotted an error on your account from here, I'm going to check this later on and we should be able to resolve your problem.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
warmadmax
Newbie
Posts: 5
Registered: 28-01-2008

Re: evening "peak time" HTTP speed issue.

Thanks Chris,
did you get chance to check at all?
no change yet.
Today 00:11  3885 kbps (486kB/s)  383 kbps (47.9kB/s)  Share
Today 23:06 114 kbps (14.3kB/s) 61 kbps (7.63kB/s) Share
Today 22:58 130 kbps (16.3kB/s) 64 kbps (8kB/s) Share
Today 22:36 121 kbps (15.1kB/s) 41 kbps (5.13kB/s) Share
Today 20:05 130 kbps (16.3kB/s) 33 kbps (4.13kB/s) Share
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: evening "peak time" HTTP speed issue.

Yes, I looked at this and it was as I suspected, the profile hadn't reset correctly. I'll make sure this is done for you today. I'll pop a ticket on your account explaining too.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
warmadmax
Newbie
Posts: 5
Registered: 28-01-2008

Re: evening "peak time" HTTP speed issue.

Thanks Chris, whatever you've done on the backend appears to have fixed it.
Cheers
Today 17:53  3790 kbps (474kB/s)  327 kbps (40.9kB/s)  Share