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evening "peak time" HTTP speed issue.
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- evening "peak time" HTTP speed issue.
evening "peak time" HTTP speed issue.
28-01-2008 8:17 PM
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Hi, i've got a ticket open at the minute and hoped someone could have a closer look at my problem for me.
ticket ID: 23933740
over christmas i hit level 3 on my broadband premier,
but the speed hasn't returned to normal over a week and a half into the new billing period.
the tickets say my profile has been changed back to SO11 twice now,
though it doesn't show in speed tests as having returned to normal.
Speed is fine after midnight and in the morning (3mbps+)
had several power cuts midday sunday (27/01/2008) if its showing frequent reconnects.
Speed test results off http://www.mybroadbandspeed.co.uk/
Today 20:04 124 kbps (15.5kB/s) 45 kbps (5.63kB/s) Share
Today 19:57 126 kbps (15.8kB/s) 59 kbps (7.38kB/s) Share
Today 19:55 129 kbps (16.1kB/s) 49 kbps (6.13kB/s) Share
Friday 20:27 122 kbps (15.3kB/s) 52 kbps (6.5kB/s) Share
Gaming appears to be fine though regardless (so the prioritisation is working still in that regard :D)
added several consistent results from the plusnet speed tester in the ticket.
bt speedtester results
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5184 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 96 kbps
ticket ID: 23933740
over christmas i hit level 3 on my broadband premier,
but the speed hasn't returned to normal over a week and a half into the new billing period.
the tickets say my profile has been changed back to SO11 twice now,
though it doesn't show in speed tests as having returned to normal.
Speed is fine after midnight and in the morning (3mbps+)
had several power cuts midday sunday (27/01/2008) if its showing frequent reconnects.
Speed test results off http://www.mybroadbandspeed.co.uk/
Today 20:04 124 kbps (15.5kB/s) 45 kbps (5.63kB/s) Share
Today 19:57 126 kbps (15.8kB/s) 59 kbps (7.38kB/s) Share
Today 19:55 129 kbps (16.1kB/s) 49 kbps (6.13kB/s) Share
Friday 20:27 122 kbps (15.3kB/s) 52 kbps (6.5kB/s) Share
Gaming appears to be fine though regardless (so the prioritisation is working still in that regard :D)
added several consistent results from the plusnet speed tester in the ticket.
bt speedtester results
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5184 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 96 kbps
Message 1 of 6
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5 REPLIES 5
Re: evening "peak time" HTTP speed issue.
29-01-2008 12:37 AM
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Date Download Speed Upload Speed
Today 00:33 3765 kbps (471kB/s) 377 kbps (47.1kB/s) Share
Today 22:57 116 kbps (14.5kB/s) 51 kbps (6.38kB/s) Share
Today 20:57 133 kbps (16.6kB/s) 61 kbps (7.63kB/s) Share
Today 00:33 3765 kbps (471kB/s) 377 kbps (47.1kB/s) Share
Today 22:57 116 kbps (14.5kB/s) 51 kbps (6.38kB/s) Share
Today 20:57 133 kbps (16.6kB/s) 61 kbps (7.63kB/s) Share
Message 2 of 6
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Re: evening "peak time" HTTP speed issue.
29-01-2008 9:01 AM
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I think I've spotted an error on your account from here, I'm going to check this later on and we should be able to resolve your problem.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 3 of 6
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Re: evening "peak time" HTTP speed issue.
29-01-2008 8:06 PM
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Thanks Chris,
did you get chance to check at all?
no change yet.
Today 00:11 3885 kbps (486kB/s) 383 kbps (47.9kB/s) Share
Today 23:06 114 kbps (14.3kB/s) 61 kbps (7.63kB/s) Share
Today 22:58 130 kbps (16.3kB/s) 64 kbps (8kB/s) Share
Today 22:36 121 kbps (15.1kB/s) 41 kbps (5.13kB/s) Share
Today 20:05 130 kbps (16.3kB/s) 33 kbps (4.13kB/s) Share
did you get chance to check at all?
no change yet.
Today 00:11 3885 kbps (486kB/s) 383 kbps (47.9kB/s) Share
Today 23:06 114 kbps (14.3kB/s) 61 kbps (7.63kB/s) Share
Today 22:58 130 kbps (16.3kB/s) 64 kbps (8kB/s) Share
Today 22:36 121 kbps (15.1kB/s) 41 kbps (5.13kB/s) Share
Today 20:05 130 kbps (16.3kB/s) 33 kbps (4.13kB/s) Share
Message 4 of 6
(521 Views)
Re: evening "peak time" HTTP speed issue.
30-01-2008 8:53 AM
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Yes, I looked at this and it was as I suspected, the profile hadn't reset correctly. I'll make sure this is done for you today. I'll pop a ticket on your account explaining too.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 5 of 6
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Re: evening "peak time" HTTP speed issue.
30-01-2008 5:58 PM
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Thanks Chris, whatever you've done on the backend appears to have fixed it.
Cheers
Today 17:53 3790 kbps (474kB/s) 327 kbps (40.9kB/s) Share
Cheers
Today 17:53 3790 kbps (474kB/s) 327 kbps (40.9kB/s) Share
Message 6 of 6
(521 Views)
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- evening "peak time" HTTP speed issue.