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email queues through the roof

Tony_W
Grafter
Posts: 745
Registered: 11-08-2007

email queues through the roof

There seems to be a mountain forming in the email queues.
Is this due to the webmail problems, or are PN trying to build a ski slope for Christmas?
9 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: email queues through the roof

I've just come in and seen these graphs, there was a problem raised by the guys on nightshift and we are going to be looking into this first thing this morning.
I'm going to get a service status out shortly too, the size of the queues could be causing mail delays if not resolved soonish.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Tony_W
Grafter
Posts: 745
Registered: 11-08-2007

Re: email queues through the roof

I have just tried a test email from Gmail to my Force9 account and it came through straight away.
Perhaps the graphs are faulty.
Community Gaffer
Community Gaffer
Posts: 5,146
Thanks: 495
Fixes: 5
Registered: 04-04-2007

Re: email queues through the roof

Nope.  Definitely mail queues.
Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: email queues through the roof

The queues may be indicative of mails that are in a "retry in xxx minutes" state, so they won't necessarily impact "new" mail.
Of course, if you have enough of them then the mail servers become backlogged just processing the retries.
B.
gm4jjj
Rising Star
Posts: 680
Thanks: 5
Fixes: 1
Registered: 30-07-2007

Re: email queues through the roof

The queues don't seem to be coming down. Undecided
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: email queues through the roof

I've actually just posted an update on this and was on my way to update the thread too.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: email queues through the roof

Here's the link to the update:-
http://usertools.plus.net/status/archive/1198076984.htm
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gm4jjj
Rising Star
Posts: 680
Thanks: 5
Fixes: 1
Registered: 30-07-2007

Re: email queues through the roof

Thanks Chris, I hadn't received that one yet.
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: email queues through the roof

The graphs are starting to head downwards now, we're keeping a close eye on them until they get back to normal.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff