cancel
Showing results for 
Search instead for 
Did you mean: 

email queues through the roof

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

email queues through the roof

There seems to be a mountain forming in the email queues.
Is this due to the webmail problems, or are PN trying to build a ski slope for Christmas?
9 REPLIES 9
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: email queues through the roof

I've just come in and seen these graphs, there was a problem raised by the guys on nightshift and we are going to be looking into this first thing this morning.
I'm going to get a service status out shortly too, the size of the queues could be causing mail delays if not resolved soonish.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: email queues through the roof

I have just tried a test email from Gmail to my Force9 account and it came through straight away.
Perhaps the graphs are faulty.
Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: email queues through the roof

Nope.  Definitely mail queues.
Kelly Dorset
Ex-Broadband Service Manager
zubel
Community Veteran
Posts: 3,793
Thanks: 4
Registered: ‎08-06-2007

Re: email queues through the roof

The queues may be indicative of mails that are in a "retry in xxx minutes" state, so they won't necessarily impact "new" mail.
Of course, if you have enough of them then the mail servers become backlogged just processing the retries.
B.
gm4jjj
Rising Star
Posts: 697
Thanks: 7
Fixes: 3
Registered: ‎30-07-2007

Re: email queues through the roof

The queues don't seem to be coming down. Undecided
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: email queues through the roof

I've actually just posted an update on this and was on my way to update the thread too.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: email queues through the roof

Here's the link to the update:-
http://usertools.plus.net/status/archive/1198076984.htm
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
gm4jjj
Rising Star
Posts: 697
Thanks: 7
Fixes: 3
Registered: ‎30-07-2007

Re: email queues through the roof

Thanks Chris, I hadn't received that one yet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: email queues through the roof

The graphs are starting to head downwards now, we're keeping a close eye on them until they get back to normal.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.