email problems
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: email problems
email problems
04-01-2008 8:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks
Re: email problems
04-01-2008 9:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How are you trying to send (ie. using Outlook or via Webmail), have you ever been able to send email from the business account and what - if any - error messages do you get?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: email problems
04-01-2008 10:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am trying to send via Outlook Express, I have been sending okay for 10 months, the message I get is ...Your SMPT server has not responded in 60 seconds, Would you like to wait .......
Any ideas ?
Thanks.
Re: email problems
04-01-2008 10:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Trying to send via Outlook Express
A time-out occurred while communicating with the server. Account: 'info@woodenart.org.uk', Server: 'mail.woodenart.org.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19
Help.
Re: email problems
04-01-2008 11:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: email problems
04-01-2008 11:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I did try the relay.plus.net, no good. It just seems strange that it has suddenly stopped working and I made no changes to settings etc.
I can receive no problem, just can't send, could it be that PlusNet has blocked my outgoing mail on port 25 ?
Re: email problems
05-01-2008 12:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can receive email from info@woodenart.org.uk, but cannot reply to it, hotmail acounts I have are no problem both receiving and sending. The info@woodenart.org.uk email outgoing SMPT is, mail.woodenart.org.uk ...and has been working fine until tonight, my replies are stuck in the outbox. I tried the relay.plus.com in the SMPT but no good, still stuck in outbox....any clearer ?
Thanks.
Re: email problems
05-01-2008 12:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Try the manual SMTP test detailed in this tutorial or just try (from a dos box) telnet relay.plus.net 25 and see if it connects.
Try rebooting your router and PC and try again.
[append as we posted at the same time]
I suspect the SMTP server you were using is now blocking access or now requires some form of authentication. Where is the domain hosted? Have you checked with them if they are having any problems with sending email though their SMTP server?
Note: if you had authentication enabled for the existing SMTP this needs to be turned off when using relay.plus.net
Re: email problems
05-01-2008 12:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
One Q: Have you ever been able to send using that email address when connected to PlusNet. I.e. have you moved to PN recently?
In any case, from a PN connection, you should be able to use relay.plus.net.
Re: email problems
05-01-2008 11:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: PJ
PlusNet have blocked all access to external SMTP servers in favour of their own, except where the user is using an encrypted method like TLS or SSL - offered for example by Googlemail.
Is this the case and if so when was it implemented? I run my own server so now of to check that I can use SMTP when WAN side.
Re: email problems
05-01-2008 11:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thankyou for all your advice, it's appreciated.
The problem is now solved, I used the relay.plus.net in SMTP and rebooted everything including the cat.
I have been a PlusNet user for quite a few years now, and had never had any issues sending out email using my SMTP address of mail.woodenart.org.uk ....until last night.
Still a mystery to me, all is well now until the next i
Thanks again guys.
Re: email problems
05-01-2008 11:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: PJ This has been happening for as long as I can remember and is industry standard.
So how do companies that have multiple sites in different countries that have a centre email server and use the SMTP of that server get over the above statement? I have worked for such a company and have travelled to other countries using local dial up and have no problems using the company SMTP. The only time that I may have to change the SMPT server is local restrictions in some hotels.
Re: email problems
05-01-2008 11:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: PJ - AFAIK connecting to SMTP relays outside of the PlusNet network is blocked.
Re: email problems
05-01-2008 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page