email forwarding from domain host UK2.net not working with Plusnet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: email forwarding from domain host UK2.net not ...
Re: email forwarding from domain host UK2.net not working with Plusnet
04-09-2008 7:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
email from uk2 is now getting through pretty much instantly.
My mail delivery failure on a test email today was to a long standing alias - email to new aliases seems to be getting through so for anyone still suffering problems; try forwarding mail to a new alias at Plusnet.
r44flyer
Re: email forwarding from domain host UK2.net not working with Plusnet
04-09-2008 7:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is a really major failure that is making me think about switching from Plusnet
Re: email forwarding from domain host UK2.net not working with Plusnet
04-09-2008 8:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: email forwarding from domain host UK2.net not working with Plusnet
04-09-2008 10:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: email forwarding from domain host UK2.net not working with Plusnet
04-09-2008 10:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well done at last!
Re: email forwarding from domain host UK2.net not working with Plusnet
04-09-2008 10:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: r44flyer I had an mail delivery system failure notice to one of my Plusnet aliases this morning so whatever mods you have made are not working correctly.
The latest change was made this afternoon, not this morning.
Quote from: 6string And then, suddenly, without me doing anything, it seems to have started working again. Now I wonder why? I don't subscribe to the Thunderbird software being intermittently flaky theory. There have been no MS or AVG programme updates. I am completely baffled - except I am now getting my emails again through a different web hoster. And sometimes I have heard it said that ISPs might block port 25 if they are having big spam problems. OH I DO hope I am wrong.
No, we certainly have not (and would not) make a knee-jerk reaction like blocking port 25. That would be a very silly thing to do!
As for your outbound mail issues, I've no idea what caused them if I'm honest. The only other murmurings of a problem I've come across is this. I had somebody check our relays out today and they're all in order.
Quote from: 6string Finally, thank you to Bob who continues to work very hard at keeping us all happy and for telling us what is going on. We do appreciate you.
Thanks for the words of encouragemenent
Quote from: pphillips My forwarding has finally started working again this evening with the latest patch - but only for new messages. What is happening with the backlog of messages?
That depends on the sending servers retry timeout. Whilst this problem was occurring, the Postini system was *temporarily* refusing email. What I mean by this is that they were not bouncing messages immediately with a hard rejection. Most sending servers (if configured correctly) would hold the message and re-attempt delivery later. This happens a number of times at altering frequencies before the sending server finally gives up. At this point you'd normally get a bounced message back to the sender with an error akin to "retry timeout limit reached" or something similar.
In simple terms. Emails that have been deferred and are awaiting another delivery attempt will start to trickle through. Those that have reached their retry timeout will almost all have been bounced back to the sender.
Quote This is a really major failure that is making me think about switching from Plusnet
I don't think it's entirely fair to put all of the blame at our doorstep. Let's put things into perspective. This spam protection has been in place since we implemented Postini. Nothing has been changed at Postini's side. Earlier on today we relaxed a certain area of the spam filtering (at a risk to our mail delivery platform) and the problem now appears to be resolved.
Why did uk2.net's servers all of a sudden start triggering this refusal to accept messages despite none of the thresholds being changed? - That I'm afraid I cannot answer as we struggled to get a response after raising support tickets (and the two telephone coversations we had with them didn't achieve too much either).
I don't think it's explicity any parties fault, and some of the blame definitely has to lie with us. With better cooperation from the parties involved though (Postini included), I reckon we could have nailed this a little sooner.
Anyways, it looks like email is now getting through which is good. Let's hope it stays that way over night.
What do people think? Should I leave this support ticket open to see if I ever get a response!
On a more serious note though, I am sorry for the problems you guys have suffered. The issue did take too long to fix and for that I apologise. Hopefully we can learn a thing or two from this, as I'd hate to go through the same pain again.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: email forwarding from domain host UK2.net not working with Plusnet
04-09-2008 10:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What about the backlog issue? When do you think that will be sorted?
Re: email forwarding from domain host UK2.net not working with Plusnet
05-09-2008 12:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Anything that's awaiting redelivery on a third party's mail server should filter through over the next 24 or so but we've no control over this either.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: email forwarding from domain host UK2.net not working with Plusnet
05-09-2008 7:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have an application (at one time hosted by PlusNet but moved to UK2 after some issues were experienced) which allows potential customers to download software for trial. The customer fills in a request to trial the software and is emailed the link from which to download. I should get a copy of the email, sent to an email address in a PlusNet-hosted domain . The email is sent using PHP mail()
I can tell that downloads are occurring (by looking at the MySQL database on the UK2 site) but I have stopped receiving the copy of the email since approx 28th August.
I'm guessing this issue is the reason.
Re: email forwarding from domain host UK2.net not working with Plusnet
05-09-2008 8:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: email forwarding from domain host UK2.net not working with Plusnet
05-09-2008 8:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: email forwarding from domain host UK2.net not working with Plusnet
05-09-2008 8:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The one from hotmail arrived 3 minutes later, but I am still waiting for the delivery of the other three.
I receive only a few emails each week so I will not be aware of non delivered mail, which can be a problem.
Re: email forwarding from domain host UK2.net not working with Plusnet
05-09-2008 8:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: email forwarding from domain host UK2.net not working with Plusnet
05-09-2008 8:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: email forwarding from domain host UK2.net not working with Plusnet
05-09-2008 9:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@cliffords & @framar, I don't think your issues are related to the uk2.net problem. Have you raised tickets on your accounts?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: email forwarding from domain host UK2.net not ...