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email: fasthosts problem, or plusnet?

markoos
Dabbler
Posts: 13
Registered: 15-01-2008

email: fasthosts problem, or plusnet?

I have a problem with my fasthosts POP3 account; every so often it stops allowing email to be sent, but will still allow it to come in and download. Thing is, though, the error message flags up plusnet - see below:
_______
Cannot send the message using 'smtp.fasthosts.co.uk'
The server response was: <87.1xx.1xx.x.plusnet.thn-ag1.dyn.plus.net[87.1xx.1xx.x]>: Client host rejected: Access denied
Use the pop-up menu below to try a different outgoing mail server.  All messages will use this server until you quit Mail or change your network settings.
Message from: Mark Murison <info@bla-bla-blahhhhhh>
______
The plusnet account works fine - I just don't understand why its mentioned in the eror message...could plusnet have a problem with my fasthosts account, or something? anyone got any easy to follow suggestions, please? markoos
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,405
Thanks: 1,176
Fixes: 91
Registered: 04-04-2007

Re: email: fasthosts problem, or plusnet?

Seems to me that Fasthosts are rejecting access to their SMTP server from your dynamic IP address. Doesn't explain the intermittent nature of the problem though (although your address will change each time you connect). Perhaps it's overzealous spam filtering on their outgoing servers although not sure why they'd need this if you have to use a username and password to send through them.
Change the outgoing server of your fasthosts account to relay.plus.net in your mail client. That should fix it.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

markoos
Dabbler
Posts: 13
Registered: 15-01-2008

Re: email: fasthosts problem, or plusnet?

Okay, I'll give it a try - thanks for the fast response!
markoos
Dabbler
Posts: 13
Registered: 15-01-2008

Re: email: fasthosts problem, or plusnet?

Okay, tried that - sent a test email from my fasthosts account to my plusnet account, using the relay.plus.net as the outgoing mail server in mac mail...well, the email left, but it didn't get delivered yet. Does this indicate anything?
Moderator
Moderator
Posts: 26,913
Thanks: 1,728
Fixes: 131
Registered: 14-04-2007

Re: email: fasthosts problem, or plusnet?

14 hours later....has it arrived yet Tongue
If not I would start checking spam folders Undecided

Customer and Forum Moderator.

LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Re: email: fasthosts problem, or plusnet?

If you were using Fasthosts SMTP, were you authenticating to it?  Do you have it set to use a username and password when sending an email?