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dsl line is down and no broadband light

Posts: 1
Registered: ‎10-10-2016

dsl line is down and no broadband light

hi I've recently moved a few weeks ago. finally got an message today from plusnet saying my broadband is now all up and working and phone line all ok. surprise surprise just like the last time I doesn't work again. the dsl line is down and I don't have any broadband light. tried turning off, unplugging and resetting in the back...nothing! any help guys....if not I fear I'm gona be stuck on the phone for 45 mins plus as usual! it's the TG582N router.
Plusnet Help Team
Plusnet Help Team
Posts: 5,974
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: dsl line is down and no broadband light

It looks like there's a external fault on your line.

I've raised this for you and we've been advised there'll be a update by the end of Friday.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team