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dropped connections

charly23
Newbie
Posts: 2
Registered: ‎16-08-2014

dropped connections

It is my understanding that it is normal for the connection to drop on occasion. This happens to me just a couple of times a week and usually is corrected after about a couple of minutes or so.
But sometimes I need to switch the router off and back on again to get it to reconnect to the internet.
I am wondering if this is normal or whether it could indicate a problem.
2 REPLIES
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: ‎11-06-2007

Re: dropped connections

Hi charly23,
The odd disconnection is normal however after looking at your RADIUS logs and faults check it seems that you're somewhere between normal and a possible fault. Given the disconnection in the graph below I've run a quick set of faults diagnostics and nothing was flagged as a problem so everything seems fine.
Do any of the disconnections in the graph line up with you restarting the router at all?
<img src="http://community.plus.net/visualradius/generated/image14083540362149.png"/>
charly23
Newbie
Posts: 2
Registered: ‎16-08-2014

Re: dropped connections

Thanks for your reply.
Thanks for checking things over for me and reporting that things are probably okay. 
I haven't ever switched off the router since joining plusnet except for twice when I switched it off and on again in order to reconnect to the internet. I was told that the system funtions best if the router is kept on.
Normally if the connection drops it comes back again after a few minutes. But on two occasions it didn't reconnect and I got it to reconnect by switching the router off and on again.
It disconnected briefly about half an hour ago whilst I was listening to music but came back on again after a couple of minutes.
Best Wishes,
Charly23