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dropped connections
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- Re: dropped connections
dropped connections
16-08-2014 5:33 PM
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It is my understanding that it is normal for the connection to drop on occasion. This happens to me just a couple of times a week and usually is corrected after about a couple of minutes or so.
But sometimes I need to switch the router off and back on again to get it to reconnect to the internet.
I am wondering if this is normal or whether it could indicate a problem.
But sometimes I need to switch the router off and back on again to get it to reconnect to the internet.
I am wondering if this is normal or whether it could indicate a problem.
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Re: dropped connections
18-08-2014 10:33 AM
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Hi charly23,
The odd disconnection is normal however after looking at your RADIUS logs and faults check it seems that you're somewhere between normal and a possible fault. Given the disconnection in the graph below I've run a quick set of faults diagnostics and nothing was flagged as a problem so everything seems fine.
Do any of the disconnections in the graph line up with you restarting the router at all?
<img src="http://community.plus.net/visualradius/generated/image14083540362149.png"/>
The odd disconnection is normal however after looking at your RADIUS logs and faults check it seems that you're somewhere between normal and a possible fault. Given the disconnection in the graph below I've run a quick set of faults diagnostics and nothing was flagged as a problem so everything seems fine.
Do any of the disconnections in the graph line up with you restarting the router at all?
<img src="http://community.plus.net/visualradius/generated/image14083540362149.png"/>
Message 2 of 3
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Re: dropped connections
18-08-2014 11:02 AM
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Thanks for your reply.
Thanks for checking things over for me and reporting that things are probably okay.
I haven't ever switched off the router since joining plusnet except for twice when I switched it off and on again in order to reconnect to the internet. I was told that the system funtions best if the router is kept on.
Normally if the connection drops it comes back again after a few minutes. But on two occasions it didn't reconnect and I got it to reconnect by switching the router off and on again.
It disconnected briefly about half an hour ago whilst I was listening to music but came back on again after a couple of minutes.
Best Wishes,
Charly23
Thanks for checking things over for me and reporting that things are probably okay.
I haven't ever switched off the router since joining plusnet except for twice when I switched it off and on again in order to reconnect to the internet. I was told that the system funtions best if the router is kept on.
Normally if the connection drops it comes back again after a few minutes. But on two occasions it didn't reconnect and I got it to reconnect by switching the router off and on again.
It disconnected briefly about half an hour ago whilst I was listening to music but came back on again after a couple of minutes.
Best Wishes,
Charly23
Message 3 of 3
(299 Views)
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