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dropped connections and slow as a snail!

Kati
Grafter
Posts: 41
Registered: 07-10-2012

dropped connections and slow as a snail!

What is happening to Plusnet? Today my broadband connection keeps dropping out every 20 mins or so and when I do manage to reconnect my speed is so slow it's like being on dial up not broadband. What is going on?
3 REPLIES
nanotm
Pro
Posts: 5,702
Thanks: 117
Fixes: 2
Registered: 11-02-2013

Re: dropped connections and slow as a snail!

if you haven't done so already i'd run through a fault tester.
the frequent drops will be causing the dlm to reprofile your line into a snail, and it certainly sounds like a fault situation
just because your paranoid doesn't mean they aren't out to get you
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: dropped connections and slow as a snail!

Have you tried using the test socket inside the master socket?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: dropped connections and slow as a snail!

Hi there, from checking your connection logs it's not pretty:
<img src="http://community.plus.net/visualradius/generated/image13799499734621.png"/>
I'd definitely test the connection with the router in the test socket to see if that helps. If it still drops when that's been set up then you've proved a line fault and should raise it to us at http://faults.plus.net
If it fixes the issue then there's most likely a problem with your internal wiring somewhere, I'm afraid that's not something we'd be able to help with except being able to offer general advice.