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dropped connection

Teds31
Grafter
Posts: 336
Registered: 06-08-2007

dropped connection

Can anyone tell me please how to find out how many times my connection has dropped out as I appear to be loosing my BB but cant see when or how often, I have a ticket out for loud noise on the phone line but I am also having speed and disconnection problems. Iknow I have to wait for some one to check the line but a bit of amunition in advance might come in handy. Ted
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: dropped connection

Does the router log tell you
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: dropped connection

Do you get the noise on the phone line if the router is switched off?  If you do then there is a voice line fault that must be investigated and rectified before any Broadband fault can be investigated (commonly, resolving a voice line fault will also sort out broadband problems).  If the noise disappears when the router is switched off then try a different filter.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Teds31
Grafter
Posts: 336
Registered: 06-08-2007

Re: dropped connection

Router says loss of signal  83/0
                    error seconds 310/0
                    FEC errors  0/7989
                    CRC errors  0/84
                    HEC errors  0/80
Must admit this doesn't mean much to me.Jim
Haven't tried with the router off but I will tomorrow, but I have changed the filter on advice from CS. Ted
Teds31
Grafter
Posts: 336
Registered: 06-08-2007

Re: dropped connection

have disconnected the router completely and plugged  the phone into the test socket still noise on line intermitantly. I shall now wait for the CS to arrange for a line test, thanks for the help . Ted
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: dropped connection

Hi Teds,
You can see where the fault started and it does seem to have caused issues with your broadband. Your line is also being tested at the moment.
Jojo Smiley
Teds31
Grafter
Posts: 336
Registered: 06-08-2007

Re: dropped connection

Hi Jojo,  Just had the BT engineer here for about an hour, he seemed a nice lad, he found nothing wrong at all with the phone line, even though it was very noisy this morning. He said he wasn't a BB engineer but that seemed OK to him.I got straight on line and did a PT performance test and the connection dropped just as the results appeared (about 1400) .The line noise does seem to have gone and these are the latest BT results
Download speedachieved during the test was - 3551 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :4512 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3980 Kbps
these are the same results on the date shown-
Date  28/12/11        16:54
Download speed achieved during the test was - 4803 Kbps
For your connection, the acceptable range of speeds  is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6144 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5420 Kbps
Quite a mystery!!!!!!!!!!  Ted.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: dropped connection

Hi Teds,
Looks like the line is still dropping, can you still hear the noise on the line? If so that'll be what's causing it, if not please let us know as we'll need to get you a broadband fault raised.
Teds31
Grafter
Posts: 336
Registered: 06-08-2007

Re: dropped connection

Hi Matt, Thanks for the quick reply, I am now completely lost with the whole thing,I still have some noise on my phone line, not as much as before, the Engineer said it may be a faulty phone, which I cant deny but they are fairly new BT wireless phones,I dont have another phone to try at the  moment I have 3 hand sets and they all have noise on them though ofcourse it could be the transmitter part.The BB is a bit better as below
Today 17:02
3766 kbps (471kB/s)
337 kbps (42.1kB/s)
Share

Today 15:01
3773 kbps (472kB/s)
329 kbps (41.1kB/s)
Share

Today 13:58
3774 kbps (472kB/s)
361 kbps (45.1kB/s)
Share

Yesterday 12:26
2418 kbps (302kB/s)
448 kbps (56kB/s)

Share
but this is what I had
Jan 12, 23:24

5089 kbps (636kB/s)
340 kbps (42.5kB/s)
Share

Jan 11, 22:44
5088 kbps (636kB/s)
369 kbps (46.1kB/s)
Share

Jan 10, 20:26
5087 kbps (636kB/s)
339 kbps (42.4kB/s)
Share

Jan 9, 22:32
5090 kbps (636kB/s)
375 kbps (46.9kB/s)
Share

Jan 6, 11:14
5144 kbps (643kB/s)
351 kbps (43.9kB/s)
Share
is there any hope ,I am willing now to stick with what I have (speed wise) if I dont get any dropped connections,its not worth the aggro. Thanks again. Ted