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dropouts with weather

JamboUnchained
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Registered: ‎14-11-2022

dropouts with weather

Hi,

 

I'm pretty sure my broadband enters my house via a telephone wire (It's not underground cabling)

 

I'm doing everything Plusnet advises with my service, using the m,aster socket, using a wired connection where possible, and even regular rebooting.

 

I'm in Scotland right now, and unfortunately we are getting a large amount of rain, which for some reason is causing my connection to drop off completely, even though my router light is blue?

 

I understand Plusnet can't control the weather, but surely there is some kind of discount/boost you can give me!

 

thanks

 

Jamie

12 REPLIES 12
jab1
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Re: dropouts with weather

@JamboUnchained I assume you mean you live in Scotland, not that you are visiting?

Taking the rest in order: Apart from the regular rebooting, which I certainly wouldn't advise, and I'm sure other experienced users would also advise against, your second paragraph makes sense.

If wet weather is causing your connection to drop, that indicates that somewhere along the copper line there is an issue which needs investigating. Just to narrow things down, are you on an ADSL or FTTC connection?

You won't get a 'discount/boost' - that is not the way things work - you/they need to eliminate the problem.

John
bmc
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Re: dropouts with weather

@JamboUnchained 

Look at the Help pages for both phone and broadband. When you get a drop off run the phone checks as per the suggestions in Help.

 

Even if they come up clear you need to report a fault  - not certain whether it's classified as phone or broadband. If the phone checks report a problem then you start with a phone fault.

 

PN will report the matter to OpenReach who will probably send out an engineer - weather dropoffs are OR's respnsibility, not PN's.

 

Brian

JamboUnchained
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Registered: ‎14-11-2022

Re: dropouts with weather

Hi John, I'm on a FTTC service, Plusnet took so long to organise infrastructure checks, so I went with that instead

, thanks I wont restart if not necessary

 

regards

JamboUnchained
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Re: dropouts with weather

adding in some screenshots of one of the dropout messages im getting, but the troubleshooting thing isnt working either ...

jab1
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Re: dropouts with weather

@JamboUnchained Then as advised by @bmc , report a broadband fault - there is obviously a problem with the copper section of your connection.

John
jab1
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Re: dropouts with weather

I don't know about the 'dropout' message - never used a PN Hub, but the '400 bad request' message is something totally different - sounds like a routing issue, to me.

John
JamboUnchained
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Re: dropouts with weather

Hey, but a copper problem is on PN's head, not mine, right?

jab1
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Re: dropouts with weather

Then, as suggested, report a BROADBAND problem, which should cause them to request an OpenReach visit to resolve.

John
JamboUnchained
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Re: dropouts with weather

i posted in the BROADBAND section John 

Baldrick1
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Re: dropouts with weather


I'm in Scotland right now, and unfortunately we are getting a large amount of rain, which for some reason is causing my connection to drop off completely, even though my router light is blue?

So the line is not losing sync but the data is being disrupted. Sounds more like an electronics problem in the hub or FTTC street cabinet than a line issue.

 

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jab1
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Re: dropouts with weather

I know you did - but if you don't report the issue, either via https://www.plus.net/help/report-a-problem/broadband/ or https://faults.plus.net  then they will not pick it up quickly - staff response on here is slow.

John
jab1
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Re: dropouts with weather


@Baldrick1 wrote:


So the line is not losing sync but the data is being disrupted. Sounds more like an electronics problem in the hub or FTTC street cabinet than a line issue.

 


If it only happens in wet weather, I can't see that?

John