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dropouts a lot over last few days

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vfr750
Grafter
Posts: 43
Thanks: 6
Registered: ‎14-09-2015

dropouts a lot over last few days

I am getting regular drop outs from my internet connection

Can you do some tests to check it .

quiet line test seems ok.

 

35 REPLIES 35
vfr750
Grafter
Posts: 43
Thanks: 6
Registered: ‎14-09-2015

Re: dropouts a lot over last few days

It seems to be a line fault again.

I have got no dial tone at all now on my landline.

I have just tested at the master socket with an analogue phone.

no connection and at.

internet still works when it is connected, speeds seem okay.

jab1
Legend
Posts: 16,653
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Registered: ‎24-02-2012

Re: dropouts a lot over last few days

Then report a PHONE fault via:https://www.plus.net/help/report-a-problem/phone/

John
vfr750
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Registered: ‎14-09-2015

Re: dropouts a lot over last few days

Thanks I have done that,

just waiting for tests.

vfr750
Grafter
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Registered: ‎14-09-2015

Re: dropouts a lot over last few days

Line fault.

Engineer booked for Monday afternoon.

willcutforth
Plusnet Help Team
Plusnet Help Team
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Re: dropouts a lot over last few days

I will pop this on hold until Monday and check back with you. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
vfr750
Grafter
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Registered: ‎14-09-2015

Re: dropouts a lot over last few days

The fault is different today, I have got a phone connection again,

but the internet speed is down a bit, although it seems stable.

We did have snow the other day when the faults seemed to first appear. 

it is dry today.

so will wait and see if they can find the fault on Monday.

jab1
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Registered: ‎24-02-2012

Re: dropouts a lot over last few days

@vfr750 How far down? If the phone fault is repaired, the internet connection should improve. What router are you using?

John
vfr750
Grafter
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Registered: ‎14-09-2015

Re: dropouts a lot over last few days

the speeds have dropped from 37 to 30 on download  and  9 to 8 on upload

I have a BT hub 6

I have had similar line faults in the past, always been a bad line,

mostly where it goes through some trees.

jab1
Legend
Posts: 16,653
Thanks: 5,252
Fixes: 246
Registered: ‎24-02-2012

Re: dropouts a lot over last few days

Thanks. I don't know the BT Hub6, but does it have page showing similar details to the below picture?

5.Hub2 technical.png

John
vfr750
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Registered: ‎14-09-2015

Re: dropouts a lot over last few days

has something close to those details on the router 

jab1
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Registered: ‎24-02-2012

Re: dropouts a lot over last few days

Can you post a screenshot, obscuring any personal details, please?

John
vfr750
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Re: dropouts a lot over last few days

stats.jpgstats 2.jpg

jab1
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Re: dropouts a lot over last few days

Cheers for that - I assume you are on an 40/10 profile? IF not, something is seriously wrong.

John
vfr750
Grafter
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Registered: ‎14-09-2015

Re: dropouts a lot over last few days

yes on 38-10 I think.

I have looked at the wan errors log it seems to be clear from 6am today.wan errors.jpg