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download speeds dropping and dropped connections

totalguy
Grafter
Posts: 73
Registered: 24-04-2013

download speeds dropping and dropped connections

seems my connection is more unreliable as ever recently. the connection drops off on its own then comes back. my download speeds drop right low then they perk up again
not looking good plusnet! ironically i see your advert on tv every day and i dont believe it especially the bit about sky because i was with them for many years and i rarely had an issue with them
9 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: download speeds dropping and dropped connections

Hi,
Your connection has remained very stable;
<img src="http://community.plus.net/visualradius/generated/image13793342183451.png"/>
Are you using a wireless connection?
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: download speeds dropping and dropped connections

no wired
so why are my speeds dropping down really low and rising if the connection seems not to be dropping?
not sure what you class as stable mind but for me its a connection that doesnt drop and doesnt speed up and slow down like its doing now
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: download speeds dropping and dropped connections

Thanks for letting us know you're connecting over a wired connection.
I've had a look on your line and there's a couple of settings on the line that won't be helping particularly your SNR target being set to 3db.
You're on a longish line so I've placed a SNR reset to increase this to 6db and it should complete in the next 4 hours.
This should make things better but if you're still having any issues give us a shout
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: download speeds dropping and dropped connections

Plusnet: Did you check if he was having brief loss of sync that did not result in a loss of PPP (that doesn't show up on Visual Radius)?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: download speeds dropping and dropped connections

thanks i will see how it goes now
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: download speeds dropping and dropped connections

well i thought it was ok but its still dropping
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: download speeds dropping and dropped connections

Hi, looks like the reset is going through but may take a couple of days to settle in. We can see there's still drops, but hopefully these will stop happening - though we'll check again tomorrow and if it's still going on it might be worth raising a fault.
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: download speeds dropping and dropped connections

ok thanks
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: download speeds dropping and dropped connections

Hi there,
Looks like the line is a lot more stable, I can see interleaving has been turned on which has improved things - your last recorded sync speed is over 7000 so things are still looking good, hope things are working well from your perspective?