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domain transfer - retain hosting

fishter
Grafter
Posts: 78
Registered: 26-06-2007

domain transfer - retain hosting

I just transferred my domain to another registrar (to avoid the renewal cost at plusnet).
I asked them to retain the nameservers as they are, but now I can't access the domain through the domain control panel at plusnet.
And all my email is bouncing as no-one can find an mx record for my domain!
Help!!
(ticket: 24115409)
19 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: domain transfer - retain hosting

Have you checked what DNS servers are on the domain with a whois (try www.dnsstuff.com)
If they are not PNs nameservers you need to change them where the domain has moved to.
Then you need to tell PN you want to host the domain on your account.
When you transfer out a domain, PN remove it from their nameservers.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: domain transfer - retain hosting

Quote from: fishter
And all my email is bouncing as no-one can find an mx record for my domain!

I've just tested this and can send email to one of your mailboxes, I ensured that this was addressed to mailbox@yourdomain.co.uk. This is now in the mailbox waiting for collection.
You should be able to view the mx records for your domain by doing a DNS lookup, the following site should be able to assist.
www.dnsstuff.com
Look towards the bottom of the page and there is a heading of 'Hostname Tools'. Within here enter your domain in the DNS Lookup box and select MX from the dropdown. When you click the Lookup button this should give you a list of your MX records.
*edit* I kind of forgot to include the link first time, thanks for the PM Barry Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
fishter
Grafter
Posts: 78
Registered: 26-06-2007

Re: domain transfer - retain hosting

Quote from: Chris
Quote from: fishter
And all my email is bouncing as no-one can find an mx record for my domain!

I've just tested this and can send email to one of your mailboxes, I ensured that this was addressed to mailbox@yourdomain.co.uk. This is now in the mailbox waiting for collection.

My main domain, and the one that gets 99% of my email is a .org.uk, the first part is the same as the .co.uk that you tried.
As I've already raised a ticket I guess I just need to wait for someone to pick it up.
Thanks
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: domain transfer - retain hosting

Hmm let me go have a look, I didn't notice a .org.uk on your account.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
fishter
Grafter
Posts: 78
Registered: 26-06-2007

Re: domain transfer - retain hosting

That's because it's vanished!!  Undecided
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: domain transfer - retain hosting

Ah, the domain control system removed the domain from our side. I've readded this and it should start working shortly. Sorry about that.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
fishter
Grafter
Posts: 78
Registered: 26-06-2007

Re: domain transfer - retain hosting

Thanks Chris.
I wish I'd noted down the domain settings before I started the transfer.  I don't suppose there's a record somewhere of what the dns record was like last week (or least, before Tuesday!).
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: domain transfer - retain hosting

Were they the ones last updated in 2006? I think I've found the tickets from when they were made so I can pass this information to you if you like?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
paulcobb
Grafter
Posts: 140
Registered: 30-07-2007

Re: domain transfer - retain hosting

To make things clear regarding domains.
If I have a domain currently with PN as the registrar and using PN nameservers &
I want to make someone else the registrar and still host the domain on my account what is the procedure to follow plz regarding transfer.
Paul
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: domain transfer - retain hosting

co.uk or something else as the process is very different. It also depends on what new registration company you use as with some you can set-up things before the domain is transfered.
For a co.uk you change the IPSTAG to the new regration company. When this happens the domain is removed from your account.
You then make sure the DNS for the domain is using PN's (some reg companies automatically set the name servers to them, others leave them as is)
Once this is confirmed on a whois yiu raise a ticket and ask for PN to add the domain back to your account.
For .com the process does not have a IPSTAG and you have to contact PN to unlock transfers. How the new reg company deals with this differs so I can't explian what to do next.
Like the .co.uk, after the transfer you make sure the nameservers are set to PN and again raise a ticket to have the domain hosted on your account.
There can be downtime with this would could be from a few hours to several days.
fishter
Grafter
Posts: 78
Registered: 26-06-2007

Re: domain transfer - retain hosting

Quote from: Chris
Were they the ones last updated in 2006? I think I've found the tickets from when they were made so I can pass this information to you if you like?

That would be great.
Thanks again Chris.
PS I notice you've updated my ticket.. I'll leave it open until all settles down.
Username
Grafter
Posts: 190
Registered: 30-07-2007

Re: domain transfer - retain hosting

Quote from: fishter
I just transferred my domain to another registrar (to avoid the renewal cost at plusnet).
'tis a shame PlusNet charge such a high amount for renewals - I for one would love to keep my domain names with Plusnet, but they are just not economical  Cry
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: domain transfer - retain hosting

Quote
'tis a shame PlusNet charge such a high amount for renewals

Have you seen Just-The-Name? They are owned by PlusNet and the support they offer is top notch!
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,538
Thanks: 776
Fixes: 9
Registered: 10-04-2007

Re: domain transfer - retain hosting

I get sick of seeing posts pointing us to that - why can't Plusnet charge the same as Just-The-Name? Surely doing it all through a single account on Plusnet has got to be more efficient that messing about with separate accounts on both Plusnet owned companies.
jelv (a.k.a Spoon Whittler)
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