dlm reset/gea test

Lwood1994 · ‎17-11-2024

hello. my broadband speed seems to be in a constand downward trend and now is again under my mininum garanteed speed.

When I moved to this property 7 years ago, i was getting 75/20, but now I'm struggling to get 40/15. Can this be looked into, please

Townman · ‎22-08-2007

Are those sync speeds or data test speeds?

Can you share the router stats please?

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Lwood1994 · ‎17-11-2024

These are speed test.net speeds. I’ve been getting random dropouts also.

Lwood1994 · ‎17-11-2024

At the moment I’ve got
Profile:17a
Up speed:16994Kbps
Down speed:43999Kbps
Snr up 9db
Snr down 12db

Townman · ‎22-08-2007

That looks like a banded DS speed. US looks as though it might do a bit better too. Probably worth running the faults bot. See the link.below.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Lwood1994 · ‎17-11-2024

ive put in a request. can i get the gea test and a dlm reset

jab1 · ‎24-02-2012

You will have to see what the faults bot replies.

John