disconnects on Thomson
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- Re: disconnects on Thomson
disconnects on Thomson
04-03-2012 3:10 PM
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http://community.plus.net/forum/index.php/topic,92497.msg874464.html#msg874464
A quick do it or don't will suffice. Many thanks,
Re: disconnects on Thomson
04-03-2012 4:55 PM
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if you check here: http://community.plus.net/library/hardware/how-to-upgradedowngrade-the-firmware-on-the-thomson-585v7... you'll find the updating tool (flashing utility) - note the alternative link if you're using Windows 7, instructions and different firmware versions are listed for both v7 and v8 TG585s.
As long as you're using Windows and connected directly to the port 1 on the router as described with an ethernet cable it's quite straightforward.
If upgrading the firmware were to cause any problem (unlikely), you'll see the previous version is there anyway so you should be able to go back to what you currently have if you need to.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: disconnects on Thomson
04-03-2012 7:28 PM
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Re: disconnects on Thomson
05-03-2012 4:03 PM
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Hope you feel better soon, please let us know how the flash goes - hope it sorts things out for you.
Re: disconnects on Thomson
17-03-2012 4:32 PM
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Re: disconnects on Thomson
19-03-2012 12:51 PM
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I can do this remotely for you. Your router would be offline for about 10 minutes, so just let me know when it's convenient and I'll do it for you.
Jojo
Re: disconnects on Thomson
19-03-2012 7:22 PM
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I am a bit confused here, I opened a ticket and was told it was not possible to do this. Which did surprise me, but maybe I didn't explain it properly.
Any time during the day will be great. I tend to use the internet most evenings after 1900 Hrs.
I do have to warn you though, when I tried to install the software it got to a stage where it 'crawled ' for 2 Hours. Then failed. yet again though, it was probably something I did wrong.
Many thanks in advance Jo,
Martin
Re: disconnects on Thomson
20-03-2012 9:58 AM
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Is the V8 plugged in at the moment as I can detect it on our remote management system? And if so, is it the one you got from us?
Jojo
Re: disconnects on Thomson
20-03-2012 10:02 PM
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Re: disconnects on Thomson
21-03-2012 12:10 PM
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I've upgraded that remotely now, see if that helps.
Jojo
Re: disconnects on Thomson
21-03-2012 7:58 PM
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not sure what I was doing wrong. Will give it a week to see if I get any disconnects, and report back.
Once again, Many Thanks
Martin.
Re: disconnects on Thomson
22-03-2012 10:31 AM
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Re: disconnects on Thomson
25-03-2012 9:47 PM
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Now, I seem to get disconnects from the router, but it doesn't need resetting. I just have to open the connect to a network box, and reconnect.
If that was all, irritating though it is, I could live with it. However, my speed has dropped drastically, download and upload too. Though 1.5Mb should be ok, something is wrong because I now get disconnected from World of Warcraft too. It shouldn't disconnect at this speed. latency isn't a problem either.
This is worst wireless speed obtained today.
[/url
This is wired.
[url=http://www.mybroadbandspeed.co.uk]
This is after rebooting the router (again).
After this the speed drops continually.
Here is my kitz results.
DSL Connection
Link Information
Uptime: 0 days, 0:52:32
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 19,339 / 8,284
Bandwidth (Up/Down) [kbps/kbps]: 446 / 7,695
Data Transferred (Sent/Received) [MB/MB]: 7.29 / 66.61
Output Power (Up/Down) [dBm]: 12.5 / 20.0
Line Attenuation (Up/Down) [dB]: 24.5 / 40.5
SN Margin (Up/Down) [dB]: 14.5 / 6.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 16,797 / 9,620
CRC Errors (Up/Down): 24,338 / 30
HEC Errors (Up/Down): 460 / 122
The bandwith up/down seems to contradict the actual download speeds.
Sorry about the long post, just wanted to give as much info as possible. Would love to get it sorted sooner rather than later, as had a great 14 months after a disastrous start with PN ( not Plusnets fault, was a loose connection in box on main road- bad BT ).
Re: disconnects on Thomson
26-03-2012 1:14 PM
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I've arranged for another router to be sent out. Let's see how it goes with that.
Jojo
Re: disconnects on Thomson
26-03-2012 3:41 PM
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