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data usage is unavailabe

maktoob110
Newbie
Posts: 2
Registered: 01-02-2017

data usage is unavailabe

Hello i was trying to see how much data i've used the last month on the website but i get a message saying " 

Sorry, there's nothing to show at the moment."

I called customer service and agent told they having an issue showing data usage for sometime now and unsure when will be fixed.

 

anyone having the same problem? and is there anyway to see how much data was used in the past?

4 REPLIES
Browni
Seasoned Champion
Posts: 1,501
Thanks: 424
Fixes: 35
Registered: 02-03-2016

Re: data usage is unavailabe

If you search the forum for 'usage' you'll find plenty of people with the same problem.
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: data usage is unavailabe

Lots of people are, and it has been ongoing for a long time.

Just type usage into the search bar and see all the different threads.

No date for a fix and no way to look at your history.

maktoob110
Newbie
Posts: 2
Registered: 01-02-2017

Re: data usage is unavailabe

sorry i only looked in the first and 2nd page of the forums

really hope there will be a quick fix for this issue

Jonpe
Seasoned Pro
Posts: 1,255
Thanks: 334
Fixes: 2
Registered: 05-09-2016

Re: data usage is unavailabe

Don't hold your breath, I've been unable to see any usage after 20th July 2016.

Do you have a download limit?

I think it would be good if the service status page could be updated with information about the usage meter; all we have is a note from 12:17 on 20th July 2016 saying it has been fixed.  This is the day mine stopped working!